Project Manager Software
Resume:
ANTHONY J CARUSO
Jackson, New Jersey *****
Email: *********@***.***
EDUCATION: B.S. COMPUTER SCIENCE, ST. JOHN'S UNIVERSITY,
NY
CERTIFICATIONS: Microsoft Certified Systems Engineer
A Plus Certified Technician
Microsoft Certified
Professional.
Dell Certified Systems Expert
EXPERIENCE :
Independent Consultant:
08/2008 - present
. Setup and configure various computers.
. Install and configured wireless network at client site as well as at
residential clients.
. Troubleshoot hardware,software, network and wireless network issues.
. Installed external as well as internal hard drives as wells as other
peripherals.
. Backup and restore client's pcs.
. Install various software packages.
. Great interpersonal skills and customer focused.
JP MORGAN CHASE, NY, NY
03/05 - 7/31/08
Priority One Incident Manager
. Supported all JPMC Global Technology Towers, Production Assurance and
Lines of Business Technical resolution teams by managing, facilitating, escalating, and communicating recovery efforts to decrease
customer impact and mean time to repair. Supported various platforms
(Windows, Netware, Mainframe, Midrange) throughout the globalization
of JP Morgan
. Utilized a variety of incident management tools and processes to
manage, facilitate, escalate and communicate issues in the production
environment, aiding in the resolution or mitigation by quickly
engaging the appropriate production support resolvers within the
Technology Tower and Lines of Business resolution teams.
. Enforced the technology and infrastructure implementation of and,compliance with, the
. Production Assurance processes established by the Global Production
Assurance Center (GPAC).
. Ensured consistent and high quality service to customers inline with
SLA's.
. Maintained and met internal and external business objectives.
. Customer oriented along with strong interpersonal skills.
. Act as a technical liaison between several lines of businesses
reactively work with other groups to gather technical information in
case of outages, reduced services, events and emergencies which
results in savings and prevented losses in access of $250,000 or more.
. Resolved Priority one issues within time limits specified by Lines of
business Service Level Agreements (SLA's), which varied in saving JP
Morgan from $250,000 to $1,000,000.
. Trouble shoot network issues via TCP/IP along with network latency
issues.
Other Responsibilities Include:
. Managed all open and resolved P1 incident tickets which resulted in
access of $250,000 or more through several platforms on a global basis
which included Europe, Asia and Australia.
. Managed applicable P1/S2 and P1/S3 calls.
. Provided communications support for assigned P1/S1 incidents.
. Managed assigned overflow P1/S1 incidents.
. Identify recurring incidents.
. Assisted in the administration of P1M team owned toolset.
. Base level knowledge if Incident Management Toolset.
. Suggested improvement opportunities.
. Responded to Disaster Recovery and Compliance testing as requested by
P1M mgmt...
. Configured VPN's for department employees on laptops with allowing
access via secure id, JP Morgan remote and also installed and
configured vpn .software on laptops.
. Installed and configured software for wireless routers using FIOS, DSL
and cable.
. Installed wireless cards and wireless USB devices for remote
computing.
. Acted as customer and business advocate.
.
TOTAL SYSTEMS RESOURCES, INC.
12/01-
03/2005
. Setup and configure various computers.
. Install and configured wireled networks at client site using Ethernet
cabling type 5 & 5e.
. Troubleshoot hardware,software, network and wireless network issues.
. Trained and mentored junior technicians.
. Project manager for software rollouts and upgrades at clients site.
. Managed calls on a daily basis.
. Installed external as well as internal hard drives as wells as other
peripherals
. Taught PC repair to students and developed a curriculum.
DIGICA, INC.
11/00 - 11/01
Senior Technical Analyst
Supervised a staff of four helpdesk and call center analysis.
. Administered, maintained, applied service packs, and installed Win NT
servers.
. Configured scan mail for Exchange server (Trend Micro) with updates.
. Maintain and administered exchange 5.5 servers.
. Performed daily backup procedures using Arc serve.
. Defined, implemented and made current technical procedures.
. Installed and configured Windows 2000 servers.
. Deployed Windows 2000 for a client via network which included desktop
and laptops.
. Deployed company wide installations of Windows service packs.
. Use on Command for remote support of desktops and servers.
. Performed imaging via ghost.
. Troubleshoot network issues and port issues via TCP/IP.
TOMMY HILFIGER
09/99 - 07/00
MIS Manager of Operations/Project Manager
. Support over 800 users at 4 New York City sites and supervised a staff
of 4-13 technical support
. Technicians. Responsibilities also included the ownership and
maintenance of all Exchange,
. Application and Print servers. Included responsibilities in project
management and roll-outs and testing of new hardware/software.
. Directed, mentored and supervised desktop technicians for the
reliability of functional desktop, laptop, mobile devices, and network
systems within a distributed environment.
. Configured software on pc for AS/400 emulations.
. Collaborated MIS standards, procedures and strategies by overseeing
the evaluation of hardware, software, load images and core
applications.
. Managed relationships pertaining to MIS and other business units to
promote access to technical resources.
. Provided support and repair on laser jet printers.
. Ghosted specific images for desktop, laptops for departments.
. Provided support, leadership and problem resolution to staff for
desktop users.
. Troubles hooted several network issues by use of TCP/IP
. Hands on technical manager as well as project management
responsibilities.
. Expanded and built up the MIS department for NYC.
. Troubleshoot network and was connectivity issues.
. Established and maintained lan/wan procedures and standards.
. Utilized SMS for software deployment as well as remote access for
support.
. Implemented load balancing of print servers for all NYC sites.
. Interviewed and hired support technicians.
ETHICON (JOHNSON & JOHNSON)
05/99 - 9/99
Network Infrastructure Engineer
. Maintained a global network, planned and set standards that exist at
several sites for 2000 end users primarily in New Jersey, Texas,
Atlanta and Puerto Rico offices.
. Member of Johnson and Johnson's Collaborative Computing Team, where
played key role in setting standards for hardware, software and
operating systems.
. Installed and configured Winframe, Metaframe with Citrix on Cubix
systems.
DUN & BRADSTREET
06/95 - 505/99
Project Manager
. Managed, mentored and directed an internal team of desktop engineers
to work with
. Other departments to deliver quality service to a diverse set of
clients.
. Responsible for the migration of OS/2 to NT and setup of a 1700 user
wan with concentration in New Jersey, Pennsylvania and New York.
. Performed upgrades to existing production applications with little
down time.
. Provided desktop, network, laptop, and problem resolution to co-
workers to deliver quality service to end-users.
. Provided remote and on-site support to hundreds of users of laptops
with remote access.
. Responsible for the installation, administration, configuration, and
support of Win NT servers and Win NT workstations.
. Installation of servers as followed by Microsoft Domain structure ex.
PDC, BDC and resource domains.
. Installed and configured several NT servers as resource domains PDC's,
BDC's
. DHCP servers which include the configuration of peripherals and print
servers.
. Project manager for conversion and configuration of campus wide DHCP
servers.
. Scopes of routers,WINS, and static addresses were identified.
. Planned and implemented server and desktop technology rollouts,
migrations and conversions.
. Identified, evaluated, and recommended enhancements to existing
products, services, and technologies.
. Managed outside resources and contracts as appropriate.
Consultant for the Following Companies:
02/93 -
06/95
Bell Labs, Bankers Trust, Merrill Lynch, Arthur Anderson
. Performed upgrades and was dedicated support for trading floors for
market data such as
. Reuters and Bloomberg financials. Troubleshoot both hardware
/software. Supported a
. Client base of 3000 users
PRUDENTIAL SECURITIES, INC.
12/87 -
02/93
. Programmer Analyst
. Supported back office user for hardware/software installations and
upgrades.
. Designed and coded systems to fit business unit needs.
HARDWARE
. Supported several IBM,Dell, and IBM clones. External/internal CD-
ROMS,DVD,DVD-RW,CDRW and tape backups. Digital cameras. Token Ring and
Ethernet networks cards and cables using Cat 5,6 for Ethernet and
Type 1 Token ring. PCMCIA DSL and wireless modem / network
/peripheral cards. Palm Pilots, Blackberry and other PDA devices. Zip,
Jazz drives. Cisco 2500, 2600/Bay Centillion,Cisco 5500 Catalyst,
NetGear, Lynks, D-link,hubs and switches, Fluke. Wireless, IBM
Thinkpads and other Laptops. External portable Hard drives. Sat,IDE,
Ata internal hard drives.
SOFTWARE
Windows 95,98, McAfee PAL Secure ID
ME,NT,2000,XP,Vista
Windows NT Workstation 4.0 Peregrine Service Arcserve
Windows for Workgroups Center IBM AS/400 Client
Microsoft Office 2003, Norton Antivirus TCP/IP
2007 Ghost Kapersky
Antivirus
Remedy, Heat,
SupportMagic
References Furnished Upon Request
Contact this candidate