Customer Service High School
Resume:
Robert Jackson I I
Colorado Springs, CO 80911
Email: ***************@*****.***
Ob ject ive
Seeking to find a career with a company, where my experience as a Forklift operator, customer
service and managerial skills can be an asset to the company. Where hard work and dedication
a re appreciated and there is opportunity for advancement.
E m p loymen t
10-2009-present Wal-Mart fountain, Co
Over Night Stocker
• Unloading freight to be replenished in the store
• Replenishing the shelves in the store
• Making end caps, returning open and stolen product to clams
• Customer service to customers
• Using a hand held scanner to find and locate the amount of product on the bin area
and on the floor
01-2006 to 10-2009 Planters (Kraft Foods) Suffolk, VA
Checker Driver
• Reported directly to team leader of the department
• Carefully loaded peanuts, nuts for delivery onto trucks in cooperation with the truck
d rivers
• Unloaded stock incoming material, peanuts, nut, and other ingredients from vendors
• Other responsibilities include: Handling and organizing all material to minimize
damage, operating forklift equipment and performing routine maintenance during
down time, safely and neatly maintaining storage area, entry and exit points, and all
h igh traffic areas of facility to allow for unobstructed safe passage
• Pulled and stocked product such as peanuts, walnuts, sunflower seeds, etc. in
temperature controlled setting coolers
• Efficiently used an RF scanner to perform data entry, and inventory of all product
04-2004 to 01-2006 Evans Distribution Suffolk, VA
Forklift Operator
• Job duties include: using a forklift to pull orders, working in the receiving and
shipping department, picking, packing, and scanning orders and doing inventory once
a month
• Performing shipping and receiving duties as directed by management
• Safely and accurately calculated, build and assembled customer orders for delivery
• Unloading and loading containers with automotive r ims for various companies from
15” to 18” r ims
• Supervised inventory control and production l ine for all accounts
Kelly Services (temp company) Chesapeake, VA
Forklift operator March 2003-April 2004
• Unloaded and loaded containers
• Containers were unloaded and stacked on pallets which were picked up by the forklift
and scanned to a truck location for loading to various accounts
• Items were scanned with a mounted computer on each forklift
RK Chevrolet Lynnhaven Parkway, Virginia Beach, Va
Detailing Cars May, 1999-March, 2003
• Assisted with write-ups and tagging customer car and trucks
• Provided r ide for customer to their home or employer
• Cleaned area around service department and showroom
• Washed vehicles t maximizes the dealerships service of satisfaction by ensuring that
each customer’s car is delivered / retuned thoroughly clean
• Cosmetically recondition all vehicles, prep, and clean vehicles for delivery and
i nventory and any other duties managers requested
• Maintaining a clean and safe working area, (clean as you go)
May -1993 to April-1999 McDonald
Shift Manger
• Train crew in customer satisfaction, motivated them to provide great service and food
i n clean restaurant
• Always thinking on my feet
• Effectively implemented restaurant systems (i.e. training, scheduling, ordering
• Managed employees with focus at peak times
• Closed and open store effectively
• Dealing with cash count outs, and bank deposits
• Main goal was customer satisfaction along with good team work, communication and
customer service served with a smile
E d uc a t io n
1992-1993 Fort George Meade Senior High School, Fort Meade, MD
1994-1997 Norfolk state university Norfolk, VA
Business computer information systems
2010-Present Ashworth College, Norcross, GA
B usiness Management
R E F E R E N C ES
Upon Request
Contact this candidate