Manager Management

Raja Chockalingam

**** ******** *** ******: 650-***-**** Rocklin,

CA 95765 Email: ablvbb@r.postjobfree.com

Background:

MBA (Systems) with 18 years of technology management experience. Possess unique blend of technical,

ITIL process and managerial expertise with architectural insights and a drive towards achieving stability,

reliability & scalability.

Areas of expertise includes ITIL Managing Tier 1 Vendors (TCS – IMS /Satyam AMS) for IT services,

Service delivery & operations, NOC, Data center operations, Database administration, Unix, Linux & Windows

system administration, Disaster Recovery & BCP.

Excellent Team builder, motivator and mentor of technical talent . Provided cross team efforts to increase

the overall company’s productivity. Worked closely with teams with diverse socio cultural background based

in US, Europe & Asia.

Consistent & Superior technical project executions for all internal & external projects and very hands on

with Oracle 10g & 11g RAC in windows, Unix & Linux environment

Excellent ITIL Change, Release & configuration Management & consulting background.

Professional Experience:

1) OpenTV Inc.,CA ( Jan ’09 Tilldate ) –

Technical Operations Manager

Managing DBA, Systems, operations and Customer Support teams, IT infrastructure planning, Software

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release planning & System and database implementation projects for Fortune 500 Cable TV & Broadcast

companies including Comcast & Time Warner.

• Managing complex RAC database related issues while guiding a team of technical experts in areas of

database and systems administration. Provided risk assessment and contingency planning for all internal

and external critical database projects. Completed the HW, System & database Roadmap in alignment

with Open TV’s Traffic/Ad systems Product roadmap.

Working with the Customer IT Teams in the implementation of the ITIL “best policies & practices” relating

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to Production Environment, Change Management control, Security, SOX audit, Escalation & Support

processes which has direct business impact.

• Responsible for the Architecture, capacity planning, coordination, configuration, installation, and ongoing

management of all Oracle databases within the OpenTV & customer data centers.

• Responsible for replication, DR & fail over architecture planning, database partitioning, backup & recovery,

performance tuning, implementing patches and upgrades.

• Interacting with Engineering, QA & Development teams in troubleshooting database issues which includes

performance tuning, creating or modifying database objects, troubleshooting any of the issues which occurs

in development, staging, and integration of production environments.

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Raja Chockalingam

2271 Meridian Way Mobile: 650-***-**** Rocklin,

CA 95765 Email: ablvbb@r.postjobfree.com

2) Electronic Arts, CA (Sep ’06 – Jan ‘09 ) –

Sr Service Operations Manager

Being the Enterprise Release & Infrastructure and applications Change Manager accountable for determining the

business impact of all changes, ensuring all changes have been approved by the appropriate business and technology

approvers, ensuring all impacted users are notified, and risks have been identified and mitigated. Chaired the weekly

Change Management meetings ensuring that changes which require review, approval, and communication and

communicate results of all meetings.

Responsible for Global Change Management, Production control and Release Management ensuring minimal impact to

EA business across 3 regions (NA, UK & Asia):

• Ensured that the appropriate representation for process, data, technology, and business impact are involved in the

change management discussion with the ability to approve and resolve conflict.

• Maintained the consolidated Production calendar of events and ensure that changes map to this calendar without

conflict and that the calendar is distributed.

• Identified Gaps, Produced Gap analysis, Defined ITIL process criteria for change review, approval, and escalation

working closely with Deloitte Consulting Group.

• Deployed CA Unified Service desk tool as part of ITIL tool implementation project working with CA Consultants.

• Single point of contact for the release & change processes and also contributed to overall ITIL Implementation

relating to Configuration, Incident. Change, release management processes.

3) CAM Systems/ OpenTV,CA (June ‘99 to Aug ‘06 )

Director – Technical Operations

Responsible for Operational Excellence including system availability, Capacity Planning, configuration

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management. The Scope includes all Business applications and infrastructure management within CAM that

includes System, Database, Network administration, storage management, release and change

management.

To meet CAM’s infrastructure goals and service level commitments as the Director of Operations and have

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accomplished and demonstrated proficiency.

Management of Critical Customer situations adding Executive Level Awareness. Handled Sensitive/Critical

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customer account processes.

• Worked closely with the other managers in the operations team to provide the technical direction and

leadership.

Prepared & presented the CAP Ex and OP Ex budgets.

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DBA/Applications Implementation Manager:

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Raja Chockalingam

2271 Meridian Way Mobile: 650-***-**** Rocklin,

CA 95765 Email: ablvbb@r.postjobfree.com

Maintained and managed all internal & customer Oracle & SQL Server databases (60 instances) running on

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Windows & Unix. Responsible for Installation, Configuration, Architecture, Design, implementation, Day to Day

operations and maintenance of the database infrastructure related to CAM Systems lines of business.

Responsibility includes providing 7x24x365 customer on call support and uptime, managing Critical customer

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situations, ensuring High availability, Performance, Security, reliability and advanced Technical support for

Clients.

Responsible for the Impact Analysis, Capacity Planning and future growth of Internal and External Servers

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Including EMC, SAN, NAS etc. ( SQL Server & Oracle).

Provided Advanced level support and troubleshooting, training for DBA and technical staff in database

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practices and assisted with interviews and hiring.

4) SBC Pacific Bell, CA ( Dec ‘98 – May ‘99)

DBA Consultant

Responsible for the implementation of Oracle DB in 3 Tier Architecture Project in Sun Solaris

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Environment in SUN Enterprise 10K servers in order to retrieve and display data in real time on an intranet

implementation of the WWW.

Responsible for the Solaris System, Oracle database & web server administration. Automated daily data

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loading, export backup, cold & hot backup and performed database Migration.

5) Quantum Corporation, Milpitas,CA ( Jan ‘97 Dec ‘98)

Regional Lead Database/System Administrator – Asia Pacific

Responsible for the Oracle DB Admin & HP UX System Administration, Win NT system

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administration, Backup, Recovery, Performance tuning, 7x24 technical support for the Shop Floor

Control systems.

• Provided Follow-the-Sun on-call technical support to Milpitas (HQ) Data Center from Singapore

Regional Office.

6) Horizon Group of Companies,Singapore

Sr Database Administrator

• Responsible for the implementation of IBM ORACLE Singapore Town Council Computerization Project.

• Responsibilities include Installation, Setting Up, customization, Performance tuning and monitoring of the all

the 19 Oracle Database Servers (on IBM RS6000) and its client applications.

Education, Accreditation & Professional Training:

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Raja Chockalingam

2271 Meridian Way Mobile: 650-***-**** Rocklin,

CA 95765 Email: ablvbb@r.postjobfree.com

• Master of Business Administration MBA (Operations & Systems)

• Oracle Certified Professional (OCP)

• Oracle University 10G & 11G RAC Rel 2 DBA

• HP Education HP UX Advanced System & network Admin

• CISCO Education – Certified Network Associate (CCNA) Boot Camp Participant

• CA Admin Training – Unified Service Desk

• ITIL V3 foundation

Work Status: US Permanent Resident (Green Card)

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