Customer Service Administrative Assistant

SKILLS

Effective working relationships / teamwork

Experienced in accurate and timely data entry

Assembling and organizing information

Experienced utilizing spreadsheets

Computer Programs:

*MS Word

*MS Excel

*MS Outlook

*Intro to MS PowerPoint

*QuickBooks Pro

Experienced in using office equipment

*Copy Machine, Fax

*Multiple Phone lines

*10-Key, Calculator, Type 35-40 wpm

*Notebook Binding Machine

*Scanner, Scantron Machine, Surveys

*Computer and Printer connections

*Mail Meter, Credit Card Machine

WORK EXPERIENCE

Career Centers of Texas

Education Administrative Assistant

April 15, 2007 - January 05, 2010

Several types of reports

Adding report information to President/DOE boards

Distribution of multiple reports to Program Chairs/Mgrs.

Data entry of Instructor Student Surveys

Input of instructor information

Information of start / end dates for each period

Information on modules / classes

Training of Survey System for Program Chairs / Mgrs.

New Hire On-Boarding

Employment verification / Reference calls

Preparation of files, Paperwork, and Signatures

Request CEU's for Professional Development Plan

Request of Official Transcripts

Request new hire ID / Password for system

Direct new hires to multiple training

Documentation into TWC / ACCSC applications

Issue three instructor observations to new hires

Request Computer Based Selling training

Documentation of Education Department Files

Compile, maintenance, and filing

Organize and distribute paperwork to binders

Update of time off calendar

Request completion of required Faculty training

Retention phone calls and documentation

Continuous documentation of TWC / ACCSC forms

Request of Supply Order for Education Department

In charge of mailing meter

Copies or certificates for Students or Instructors

Other duties and helping of other departments

Start re-entry paperwork for Program Chairs

Student picture ID badges

Answering multiple lines for Admissions Department

Strength Quest internet setup

NCCT rescheduling / updating before testing

Posting of Externship Student hours

Listen / direct student to correct person for advising

Issue and sale of scrubs to new and old students

Scanning of documents

In charge of Student Worker for Education Department

Career Centers of Texas

Receptionist / Admissions Coordinator

January 24, 2005 - April 14, 2007

Front Desk, Acquiring Information and Reports

Greeting clients and checking appointments

Mail distribution to all departments

Answering multiple phone lines

Distribution of lead calls to representatives

Documenting Phone Inquiries or live lead calls

Reconciliation of daily / weekly advertising

Preparing / revising Flash report with Reconciliation

Student File Maintenance

Compile, organize, and filing

Enrollment of all student files into the system

Receiving enrollment fees (Cash/Check/Credit)

Issue Picture ID badges to new students

Request of Official Transcripts

New hire request of Official Transcripts for HR

Linking and scanning of documents

File Accountability weekly Meetings

Research / Request information of missing documents

Deliver active files to Registrar (Record Room)

Other Duties

Faxing for multiple departments

Preparing letters, copies, and certificates

Retrieval of active students files for representative

General comments into the system for instructor

Request of Supply Order for Admissions Department

UPS / DHL delivery setup for multiple departments

In charge of mailing meter

Gaffey - CES, Inc.

Accounting Clerk II

March 31, 1999 - December 03, 2004

File Preparation and Maintenance

Data entry and Billing to System

Compile, Organize, and Filing

Accounts Receivable

Accounts Payable

Purchase orders from Clients

Issuing work order numbers

Work order numbers from Clients

Issuing petty cash and deposits

Several Types of Reports, Forms and Claims

Attendance spreadsheets and Payroll reports

Insurance Claims

Documentation of injury to OSHA Log

OSHA 300 log

Job site Insurance Certificate Requirements

Parts, Stock, Inventory, and Other Duties

Research, Purchase, and Part Sales

Transfer of Parts to and from other locations

Inventory of Parts

Quotes on Parts

Customer Service

Dispatching of Technicians

Collections

OSHA PM Inspection Booklets for Clients

Training of Temporary employees

Request / setup of Training (CPR/Safety Counsel/MSHA)

EDUCATION

Coastal Bend Technology

4659 Everhart Rd. Ste-200

Corpus Christi, Texas 78411

*Microsoft PowerPoint 2007

*Microsoft Excel 2007

*Intuit QuickBooks Pro 2009

Del Mar College

101 Baldwin Blvd.

Corpus Christi, Texas 78415

*General Office Clerk

Del Mar College

101 Baldwin Blvd.

Corpus Christi, Texas 78415

*General Education Development

CBM Career Institute

5454 Bear Ln.

Corpus Christi, Texas 78406

*Medical Office Specialist

Christus Spohn Hospital

600 Elizabeth St.

Corpus Christi, Texas 78401

*Externship Hours Completed

REFERENCES UPON REQUEST

Contact this candidate