Service Specialist

CHARLENE S. OWENS

**** ****** *** *** * ** • Columbus, GA 31904 • Cell 706-***-****

Email **********@*****.***

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PROFILE

Top producing Recruiter with 5 years of success. A proven achiever and overproducer.

Recognized for ability to make an established company stronger and more competitive by

recruiting the most qualified and talented individuals. Expert in building and retaining

strong relations with employees and strong customer focus. Excellent interpersonal and

communications skills. Employs “the be proactive” approach towards getting things done.

Ability to think outside of the box.

CORE STRENGTHS

• •File & Record Maintenance

Fiscal Accountability

• • Staff & Public Relations

Research Techniques

• • Quality & Safety Assurance

Policy & Procedure Creation

• • Confidentiality Issues

General Office Support

• • Windows Vista & MS Office Suite

Computer Skills

• • Strategic Decisions

Interdepartmental Coordination

• • Conflict Resolution

Negotiation & Liaison Techniques

SELECTED ACCOMPLISHMENTS

• Organized/created facility’s Local Operating Procedures (LOP’s) and emergency plans.

• Received Senior Badge Recruiter for achieving recruiting mission for year, 2007; received Army

Achievement Medal for over-producing during Battalion’s Commander Challenge.

• Recipient of numerous military service awards to include Army Achievement Medal (3); Army

Good Conduct Medal (2) Global War on Terrorism Medal (1), Overseas Service Ribbon, and Certificate of

Achievements..

• Employ strategies to create working environment of trust, teamwork, pride, and continuous

improvement.

PROFESSIONAL MILITARY EXPERIENCE

GEORGIA ARMY NATIONAL GUARD 2003 - 2009

Recruiting & Retention NCO, Columbus, GA

• Prospected, interviewed, qualified, hired and motivated civilians into highly trained soldiers.

• Produced and maintained contacts with school representatives, civic leaders and public officials.

• Prepared/conducted presentations at local retail locations/high schools on topics to include role

mission, features, benefits, and employment opportunities..

• Test/counseled applicants on results of Armed Services Vocational Aptitude Battery (ASVAB.)

• Transported applicants to obtain necessary documents for enlistment.

• Pre-qualified/performed background checks on all prospects, leads, and current members to

determine extension eligibility.

• Coordinated transportation/lodging for applicants to travel to Atlanta to enlist at military entrance

processing station.

• Performed administrative/logistical tasks necessary to prepare enlistees for entrance/success.

• Supervised/trained new enlistees assisting in transition from civilian to soldier.

• Contacted service members to prevent/solve problems, provide information, and answer questions;

provided recommendations to unit leadership.

• Trained in career planning; recommend available programs/options.

• Prepared enlistment packages with all necessary documents; enter information into Army

Recruiting Information System (ARISS); utilize system to demonstrate work activity.

Human Resource Specialist/Retention NCO, Columbus, GA

• Provided office support to include typing, data entry, and file maintenance.

• Prepared and maintained enlistment personnel records.

• Generated daily personnel reports with 100% accountability of personnel

.

• Managed battalion’s retention program and advised unit leadership on retention issues.

• Prepared and processed reenlistments and extensions.

• Processed recommendations for awards and decorations

• Advised on personnel issues, researched/analyzed and rectified problems.

CHARLENE S. OWENS

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PROFESSIONAL MILITARY EXPERIENCE (Continued)

Unit Supply Specialist

• Performed/supervised functions connected with requisition, receipt, storage, accountability, and

issuance of individual, organizational, and installation supplies, clothing, and equipment; utilized

typewriter, calculator, copier, fax and computer.

• Accountable for assigned property inventory valued; noted shortages.

• Utilized supply catalogs in requisitioning/distributing supplies.

• Prepared, reviewed, and corrected property listings/annexes.

• Created/maintained property control records/interoffice memos; posted transactions to records.

• Established/maintained administrative files.

• Prepared clothing for issuance.

• Processed laundry to include laundry rosters/payroll deduction forms for laundry.

• Maintained weapon security/records; prepared related reports for commander.

• Practiced safety, security, and accountability in storage operations.

UNITED STATES ARMY RESERVES, Opelika, AL 1992 - 1995

Unit Supply Specialist

UNITED STATES ARMY 1985 - 1991

Bad Krueznach, West Germany; Fort Belvoir, VA; Fort Bragg, NC

Unit Supply Specialist

PROFESSIONAL CIVILIAN EXPERIENCE

GEORGIA DEPARTMENT OF CORRECTIONS, Columbus, GA 1995 - 2003

RUTLEGE STATE PRISON

Correctional Officer

• Supervised, monitored, and controlled offenders participating in tasks, and other daily activities;

documented shift/post activities.

• Accountable for individuals/articles as applicable to assigned post.

• Maintained confidential information in accordance with applicable policies/procedures.

Control Room Operator

• Interacted/communicated throughout facility and with other facilities throughout Georgia utilizing

multi-channel radio system.

• Responded to all incoming calls, a

Compliance Officer

• Coordinated with outside law enforcement agencies (Police, Fire, and Sheriff’s Departments) for

emergency support.

• Audited areas of facility for compliance to include tool/key control.

• Created and refined facilities Local Operating Procedures.

• Maintained public/staff relations.

EDUCATION/RELEVANT CONTINUING EDUCATION

GEORGIA MILITARY COLLEGE, Fort Benning, GA

NATIONAL GUARD PROFESSIONAL CENTER, Little Rock, AR

Recruiting School, six weeks

Primary Leadership Development Course

Writing Local Operating Procedures

Interpersonal Skills Training

Contact this candidate