Michael A Miller

*** ******* *******

Forsyth, IL 62535

Home 217-***-****

Cell 217-***-****

ablv9m@r.postjobfree.com

SUMMARY

Business professional with over 20 years of experience with United Parcel

Service: Accounting, Payroll, Billing, Accounts Payable, Information

Services, Business Development, Human Resources, Operations Management and

Labor Relations.

Computer Proficiency/Experience: Access, Excel, Word, PowerPoint, Lotus,

Monarch Data Mining, Hyperion Pillar, Khalix Budgeting.

EXPERIENCE

United Parcel Service, Illinois

Labor Relations Manager, January 2009 - November 2010 (Teamster Locals 215,

236,279, 710)

Train and assist the district management team with contractual, state, and

employment laws and regulations (e.g., National Labor Relations Act, Family

Medical Leave Act, Human Resources etc.). Act as a liaison between union

officials and UPS management and staff. Represent UPS in disciplinary,

grievance, and panel hearings. Accountable for contractual compliance and

application consistency between UPS and respective unions (e.g., contract

negotiation, grievance handling, progressive discipline, arbitration

preparation, local issue settlements).

. Coordinated Training program for grievance research and labor audit in

Central region.

. Developed Database to automate contractual reporting requirements.

United Parcel Service, Olney Illinois

Operations Manager, November 2007 - December 2008

Responsible for meeting operational business requirements including safety,

quality, production goals, labor agreement application and grievance

resolution. Manage the daily activities of Package Center Operations

including meeting service commitments and improving center performance.

Manage On-Road Supervisors, Package Dispatch Supervisors, Part-time Center

Supervisors, and Support Staff.

. Only dual winner of District Manager trophy in 2008 (Safety & Cost).

United Parcel Service, Illinois

District Comprehensive Health & Safety Manager, January 2007 - October 2007

Implement strategies, processes, and practices to eliminate injuries and

promote wellness at UPS. Develop safe work methods; collaborate with global

regions and district human resource departments to improve health and

safety. Implement health and safety strategies and processes and ensure

compliance with UPS labor agreement. Audit health and safety process

compliance. Research health and safety issues to identify root causes and

communicate with operations to develop resolutions.

Best average CSE scores in the North Central Region 95.1% (NCR Average

92.9%).

United Parcel Service, Illinois

District Customer Relations Manager, August 2005 - December 2006

Responsible for managing UPS customers' escalated concerns received by the

Corporate Customer Relations Group (CCRG). Manage the processing of written

complaints and concerns of customers about service failures, damaged items,

and UPS drivers. Interact directly with union representatives to resolve

service related issues. Support UPS departments and subsidiary operations

in negotiating resolutions to customers' issues. Manage Customer Relations

Specialists in handling calls from UPS customers concerned about delivery

service failures, damaged items, and property damaged by UPS drivers.

Ranked #6 out of 55 districts in corporate Retention Manager balanced

scorecard.

. Reduced $250,000 damage claim to $55,000

United Parcel Service, Illinois

District Finance Manager, August 2000 - August 2005

Responsible for improving the profitability of the district by focusing on

management behavior modification to reduce cost, increase revenue, and

maximize corporate assets. Facilitate district financial processes and

accounting activities (i.e., budget preparation, cost planning, payroll,

billing, collections, cash on delivery, and procurement). Support operating

facilities in administration of collective bargaining agreements. Manage

multiple positions - District Finance and Accounting Supervisor, Revenue

Recovery Supervisor, District Case Management Supervisor, Payroll

Supervisor, Procurement Supervisor, and Financial Analyst.

Ranked #6 out of 59 districts in corporate Finance and Accounting

balanced scorecard.

. Use data mining techniques to monitor and control production based

operations in twenty operating centers throughout the state.

United Parcel Service, Wisconsin District

Contract Compliance and IS Manager, July 1999 - August 2000

Review and analyze customer characteristics, determine incentive levels and

account profitability. Monitor contract compliance for committed levels of

volume, net revenue and contribution margin. Renegotiate contract terms for

customers who are not meeting terms of the agreements.

. Improved department's employee relations index from 84 to 91.

Cost Analysis/Revenue Audit and IS Manager, January 1997 - July 1999

Staff and train employees to perform audit functions in 25 operating

centers. Develop reports, quality controls and performance measurements.

. Manage both finance and revenue recovery departments.

. Converted temporary revenue recovery workforce to union represented

employees while achieving #1 ranking in percent effective to plan.

Accounting and Accounts Payable Manager, August 1995 - January 1997

Assist operations management with budgeting and cost analysis. Conduct

monthly cost reviews with department head and operations managers.

. Reduced number of suspended accounts still shipping to zero. District

process was distributed corporately as best practice.

. Best PO cycle time and Invoice exception frequency in the North Central

Region.

A.M Information Services Manager, November 1994 - August 1995

Supervised a staff of 120 data entry and computer room personnel.

. Coordinated process reengineering during corporate restructuring data

entry function.

Payroll Manager, January 1993 - November 1994

Processing, control, and distribution of 4,000+ union, non-union and

management payroll checks.

. Coordinated training for conversion from manual payroll processing to

mainframe application.

P.M Information Services Manager, September 1990 - January 1993

Supervised a staff of 50 data entry and computer room personnel.

Coordination and training of operating functions in new processing systems

and procedures.

Billing Manager, January 1989 - September 1990

Responsible for processing of billing records for 65,000 plus customers.

. Utilized programming skills to develop custom programs to improve

analysis and productivity of department staff.

EDUCATION

Keller Graduate School of Management

Master of Business Administration

University of Wisconsin - Eau Claire

Double Major - Business Administration /Management Information Systems

OTHER RELAVANT EXPERIENCE

Junior Achievement East Central Illinois Consultant

UPS United Way Coordinator 2006, 2007

United States Navy Operations Specialist 1974 -1978

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