Customer Service Administrative Assistant
Resume:
Erika D. Goode
Upper Darby, PA 19082
ablv9e@r.postjobfree.com
Qualifications Summary
Administrative Support professional experienced working in fast-paced
environments demanding strong organizational and interpersonal skills.
Trustworthy and discreet with customer information. Confident and poised in
interactions with all levels of management and cultural backgrounds. Detail
oriented, resourceful in completing projects, and able to multi task
effectively.
Customer Service Accounts Payable/Receivable Telephone Reception
MS Office Suite Filing & Data Archiving General Accounting
Mail Distribution Office Equipment Operations Problem Solving
Professional Experience
Administrative Support
. Performed administrative and clerical support for the Sales Manager of
a large manufacturing company
. Provided clerical and reception service for large financial
institution; maintained accurate and up to date client files
. Assisted with general accounting functions; handled accounts payable
and receivable; investigated and resolved billing issues for major
corporation
Customer Service Support
. Approved and denied new credit applications for a financial
institution; demonstrated the ability to maintain composure and work
effient while preserving client confidentiality
. Provided discreet customer service in the corporate checking
department for a Fortune 500 company; maintained up to date client
information
. Maintained positive interactions with general public; interacted with
a range of diverse and culturally different individuals
Volunteer Support
. Youth Football Coach for 69th Street Wildcats, Upper Darby, PA;
coached boys ages 8-11 years old
. Chaperone for various school events at Scotland School for Veterans'
Children, Scotland, PA; approximately 200 children in grades 3rd -12th
. Provisional member of Pennsylvania Communities Organizing for Change,
Upper Darby, PA(PCOC); working for the advancement of low to moderate
income people
Employment History
Cashier, Pathmark Inc., Upper Darby, PA
Tax Preparer, Johnson & Johnson Associates, Yeadon, PA
Administrative Assistant, Careers USA, Philadelphia, PA
Accounting Clerk, Accounting Principals, King of Prussia, PA
Customer Service Representative, Chase Manhattan Bank, Wilmington, DE
Education
Delaware County Community College, Media, PA, General Studies Program
To be awarded Associate of Applied Science degree December 2010
The PJA School, Upper Darby, PA, Para-Legal & Para- Accounting
Program
Completed courses: Financial Accounting, General Accounting, Taxes &
Payroll, Peachtree, Quickbooks, Criminal Law, Legal Office Procedures,
Civil Law, Domestic Law, Legal Drafting, Computer operations
Temple University, Philadelphia, PA, Criminal Justice Program
Contact this candidate