Customer Service Technical Support

koua yang

*** ****** *** ***# *

Saint Paul, Minnesota 55103

Home: 651-***-****

Cell: 612-***-****

ablv88@r.postjobfree.com

Objective:

To obtain a position as an help desk analyst in which my computer

knowledge, and organizational abilities can be fully utilized

PROFESSIONAL EXPERIENCE:

Temporary assignment through Apex System - Assigned to work for Well Fargo,

Minneapolis MN

Desktop Support Analyst (01/ 2010 - 01/

2010)

. Demonstrated high responsibilities toward resetting passwords and

dispatching tickets for Wells Fargo and Wachovia users nationwide

. Controlled all passwords resets on LAN ID, I-Pass (VPN), and many

other passwords.

. Performed first level technical support customer service questions and

resolved all technical issues for all Well Fargo and Wachovia users

Priority One Technology, - Assigned to work for Community school of

Excellent (SCE) Saint Paul, MN

Customer Service Technical Support (06/ 2009 - 09/

2009)

. Reorganized day-to-day operation plan for SCE including maintaining

SCE Mail Servers, Web Servers, Corporate Watchguard firewall, Routers,

T1, Cable Modem, wiring cable, and intranet equipments.

. Restructured Local Area Network for SCE. Rewired Cat-5 cable for new

staff and setup wireless access point for teacher and staff.

. Trained SCE staffs on Microsoft 2007 Office software, Webmail,

administering all the technical performance of helpdesk for SCE.

. Performed repairs on PC for computer lab, troubleshooting and

upgrading workstations.

. Administered account creation in Exchange Server, Backup and

restoration of user accounts.

. Operated VPN and remote access to teachers and staffs to have login to

CSE Network.

Prairie Seeds Academy, Brooklyn Park, MN

System Administrator (02/ 2008 - 04/ 2008)

. Redeployed /restructured new Local Area Network for PSA. Rewired

wireless (access point) for teachers and staffs

. Researched and evaluated all application software and develop plans to

increase the organization's performance.

. Operated on 2600 series Router, Catalyst 2600 Switch, Watchguard

firewall, Web Server and Exchange 2003 Server, and backup all servers.

. Systemized VPN, security camera, and prepared state exams such as;

MTELL/MAC II (Math/Science)

. Prepared weekly backup and Network documentation for PSA.

CORPORATE TECHNOLOGIES LLC, New Hope, MN

System Support Specialist (01/2007 - 04/2007)

. Prepared complete solution for Corporate Technologies offices in Fargo,

ND, New Hope, MN, and clients nationwide

. Performed strong troubleshooting support, research and evaluation toward

client needs, and reported client issues and several of client LAN

connectivity.

. Operated with Windows 2000/2003, Active Directory, and Exchange

2000/2003.

. Reported login notes in database on every order on all users.

. Reviewed follow up of incomplete tickets during the day and provided

service on client's follow up.

Ajilon Consultant LLC - Assigned to work Target Corporation, Minneapolis,

MN

Customer Operation Specialist (01/2006 -

11/2006)

. Demonstrated strong responsibilities for Release 2005/2006/2007 projects

upgrading all Target headquarters workstations.

. Evaluated and reinstalled all machines that are not receiving the package

during the installation due to lack of resources such as; low on disk

spaces, does not have previous release 2004, or PC not online at the time

of Release 2005 package deployed.

. Conducted on applications used to remote as follow: Remote Desktop, SMS,

and VNC.

. Created Remedy tickets for any technical issues that can't result in the

Rollout deployment room.

. Recorded all logged issues that occurred during the installation and

escalated any issues that can't be resolved to the development team.

Volunteer and EDUCATION:

BACHELOR OF COMPUTER SCIENCE, UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

Paid/Volunteered at Hmong Media Interactive LLC, Saint Paul MN (08/2001 -

01/2005)

. Established strong experience with the T1 line, CSU/DSU, Cisco routers

2503 series, Catalyst 1900

. Strong analytical and problem solving skills

. Strong established strategy plans on increasing performance and

support toward client's need.

. Developed strong attentive, assertive and innovative skills from

teamwork

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