Sales Customer Service
Resume:
Dana Johnson
Louisville, KY *0222
CORE COMPETENCIES
*Business Development * B2B Sales
*Outside Sales * Sales Expertise
*Leadership and Teambuilding
*Superior Interpersonal Skills *Excellent Communication Skills
*Customer Service * Presentation Skills *Highly Organized and Focused
CAREER ACHEIVMENTS
. Dynamic sales individual with experience in sales and operations
management with demonstrated ability to turn a profit.
. Over 7 years experience providing exceptional service to clients.
. Perform various personnel functions including, performance management
(coaching, leading, recruiting, performance improvement planning).
. Monitor and motivate staff to provide excellence in quality service;
establish team goals and priorities.
. Evaluate existing procedures, review service level agreements, and
applications to increase service delivery.
. Sales and management efforts have been consistently recognized as
outstanding specifically in the staffing industry.
. Highly motivated, determined and aggressive individual as well as a
persuasive leader.
. Ability to foresee trends and do what is needed to drive sales margins
and bottom line profit.
. Proven track record of developing new business, growing sales
territories and building winning teams.
EMPLOYMENT
Howorth Air Technology, Inc.
Marketing/Account Development
4/2009 to present
. Created and implemented aftermarket sales and marketing strategies for
Howorth's US Aftermarket
. Prepared proposal and bids
. Prepare and submit required administrative reports and financial
information to General Manager in an accurate and timely manner
. Planning, directing and monitoring of after market sales and marketing
activities.
. Developed client relations in the pharmaceutical industry
. Prepared charts, electronic files and excel spreadsheets for client
tracking purposes
. Developed business relationships with oversea vendors and clients
. Set up vendors in the Unites States and overseas to obtain parts in
order to implement a more efficient level of service and turn around
time
. Worked with outside sales team in developing sales proposals for
clients
Labor Finders of Kentucky
Account Manager/Recruiter
2002-2009
. Responsible for identifying and opening new accounts.
. Saturation of current clients to ensure highest level of service is
met
. Conducted interviews, obtain reference verification and administer
technical testing of qualified candidates.
. Meet and exceeded daily, weekly and monthly recruitment goal and sales
generated activities.
. Coordinated and conducted client visits to generate sales and job
orders.
. Responsible for quality assurance of candidate's performance and
client satisfaction.
. Monitor, implement, and follow-up on all safety training issues with
office staff and temporary employees on Labor Finders safety
standards.
. Proper completion of Workers Comp. Claims, OSHA reports,
Injury/Illness reports and how to effectively use the Transitional
Light Duty program.
. Responsible for hiring, developing, evaluating, counseling, promoting,
and terminating assigned personnel to ensure a competent and
professional branch staff.
. Providing staff development and training in sales and marketing.
. Directing customer service activities to establish improved and
enhanced customer service.
. Hiring, counseling and promoting of personnel to ensure that a highly
competent and professional branch staff is maintained.
Aegis Technical Resources
Recruiter
1999-2002 - (Company closed)
. Identifying, screening, testing and qualifying of candidates within a
four state territory
. Placed skilled trade, sales, management and engineering level
candidates
. Negotiated employee contracts
. Full cycle interviewing and recruiting process
. Traveled between branch locations to meet potential candidates for
screening purposes
. Successfully met goals for placement of candidates
. Tracked retention of candidates
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