Customer Service Home Health

Johnnie Mae Moore

*** *.*. ******* ** East

New Haven, IN 46774

Telephone No. 260-***-****

****************@***.***

OBJECTIVE

To obtain a management position as an executive assistant or in customer

service, where over ten years of experience will add value to operations.

WORK EXPERIENCE

Community and Primary Home Care Coordinator

06/2006 - 01/2009

Angels of Hands Home Health Agency, Desoto, TX

. Increased the efficiency and accuracy of obtaining new client

information through the Vista software system.

. Greatly improved the Purchasing Department's process of clients

receiving medical supplies.

. Exhibited excellent customer service skills based on client and case

manager surveys.

. Responsible for excellent human resources activities, which resulted

in the recruitment of highly qualified medical personnel.

. Acquired above average knowledge of medical terminology.

Technical Support Assistant II

03/2007 - 04/2007

AT&T, Fort Worth, TX

Contractor for Teleworld Staffing

. Received above average score for training on the U-Verse system

entrance examination.

. Consistently maintained accuracy of customer orders.

. Used information systems to research the status of existing customers'

internet, telephone and cable access orders.

. Gained proficiency in Microsoft Excel, Outlook, and AT&T's proprietary

software.

. Possessed above average knowledge of network infrastructure,

telecommunications, and cable television terminology.

Executive Assistant

06/2005 - 09/2005

Michelin, Woodburn, IN, Fort Wayne, IN

Contractor for Manpower

. Responsible for obtaining and calculating overtime hours for factory

employees, which improved personnel records.

. Allowed to perform supervisory duties with plant managers to reduce

and enhance responsibilities.

. In updating various management reports daily, by using Microsoft

Excel, advance software skills were developed.

. Better communications and organizational skills were developed in

using Microsoft Outlook.

Sales Representative

09/2004 - 12/2004

Hydrant Systems, Fort Wayne, IN

. Received training in operating Rainbow vacuums and purifiers.

. Received bonuses for client's purchase of products.

. Developed remarkable customer service skills.

. Team player skills used in demonstration.

Staff Assistant

01/2000 - 11/2003

Verizon Communications, Fort Wayne, IN

. Accurate check requisitions and expense reports increased productivity

and saved the company from paying out more money because of errors.

. Increased researching skills from investigating travel and hotel

prices through using the Internet and company's software.

Johnnie Mae Moore

. Created and finalized reports monthly for management staffing using

Microsoft Word, Excel, and Power Point. Developing and processing

these reports for management meant they could focus on more important

duties. Also, better editing and writing skills were developed.

. Consistently entered time sheet information for all department

personnel on a weekly basis utilizing the main frame program.

Accounting functions and accuracy were fantastic.

. Updated Network Operations Translation Design's system data bases,

which increased speed and learning skills.

VOLUNTEER EXPERIENCE

Family and Social Services, Fort Wayne, IN

04/2010 - present

01/2010

- 03/2010

. Trained student's on software programs. This improved their skills and

self-esteem.

. Left in charge as the supervisor, which increased confidence and

social skills.

. Learned various sewing techniques.

Salvation Army, Fort Wayne, IN

03/2010 - 04/2010

. Helped in organizing food banks, which contributed to better social

and customer service skills.

. Learned company procedures that improved memory and social skills.

. Utilized experience in customer service to critique attitude and

ability to stay calm in appalling situations.

Love Church, Fort Wayne, IN

10/2009 - 12/2009

. Improved skills obtained in Microsoft Access by Updating church

directory.

. Scanned bills into system folders which improved scanning ability of

documents.

. Team building and detail oriented skills were utilized through mailing

church bulletins and letters.

Texas Health and Human Services, Dallas, TX

03/2009 - 08/2009

. Relationships with case managers and clients were developed by making

appointments for new applicants.

. Processed incoming applications and distributed to case managers. Able

to learn what clients each case manager received.

. Communications and team building skills utilized by working with

supervisor and staff to update file system.

EDUCATION

Mindleaders (software/management courses in which certificates have been

obtained) 2010

Work One Employment

University of Phoenix

2007

Bachelor of Science in Business Management

Indiana Institute of Technology College

2005

Bachelor of Science in Business Management

and Human Resources

Indiana Institute of Technology College

2003

Associate of Science in Business Management

HONORS

. Received certificates for excellent customer service from Angels of

Hands Home Health Agency.

. Received certificates for above expectation work from Angels of Hands

Home Health Agency.

. Received certificate for tooting my horn in critical matters From

Angels of Hands Home Health Agency.

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