Customer Service Sales

Sarah Roberts

Administrative Professional Overview

. Experience in various positions and industries: Industrial,

Banking, Manufacturing, Retail, Automotive, Medical

. Office Management abilities include handling Customer Invoices,

Delivery Schedules, Excel Spreadsheet Data Entry, Mass Mailings,

Purchase Orders, Receptionist, Shipping and Receiving, Collections,

and Inventory

. Coursework towards Associate Degree, Columbus State Community

College, Dental Hygiene

Computer Skills

. Microsoft Office including Access, Excel, PowerPoint, Word,

Outlook, QuickBooks

. Navision database management ? Lotus Notes ? PeopleSoft ?

Internet

Professional Experience

Wilson Plaza, Corpus Christi, Texas - Leasing Assistant, November 2009 -

Present

. Keep leasing office organized

. Type leases on the computer from the rough draft submitted by

Leasing Manager, check leases for mistakes, calculations, working

knowledge of lease & figures, notarize leases

. Assist Tenant in selection of carpet, etc,

. Order material and schedule installations and follow-up with

vendors

. Update leasing activity report

. Update leasing rent roll

. Keep up with billing of extras for Tenant and send to bookkeeping

. Welcome visitors to the leasing office

. Responsible for the disposition of all calls to correct

departments, and recording of

messages

. Digital Deposit done everyday for all monies coming into the

office, checks scanned into computer and transmitted to financial

institution.

. Notify - Bookkeeping in writing of move-in date or pro-rated rent

to be billed and any additional charges that were incurred.

. Perform all duties necessary in Leasing Manager's absence

. Collect and record rent checks.

Pac-Van, Inc, Columbus, Ohio - Branch Administrator, February 2008

- March 2009

Responsible for all administrative functions of the West Virginia branch

as well as overflow for the Columbus, OH branch. Positions included the

following responsibilities:

. Answered incoming calls from vendors, customers, and personnel from

other districts

. Scheduled all deliveries and pick-ups of leased and sold equipment

. Coordinated customer, vendor, sales and operations interactions

using the Navision database

. Procurement & payment process for branch purchases and vendor

contracts

. Customer invoicing

. Fleet Administration - physical inventory reconciliation, location

& inspections

. Interacted with corporate resources to ensure effective and

efficient execution of standard operating procedures at the branch

level

. Reviewed and approved all customer insurance certificates

. Assisted in collections for past due accounts

Professional Experience (continued)

National City Bank, Columbus, Ohio - Customer Service Representative, March

2006 - July 2006

Assisted customers with requests on various types of personal accounts,

utilized customers banking history to assist them regarding future

business, and researched customer's situation and recommended the best

products for each in order to connect them with our sales department to

finish the transaction.

. Received an average of 80 - 120 inbound calls daily

. In support of customers, balanced accounts and reviewed

transactions

. Ordered checks, new bank cards, and replacement bank cards

. Verified all information with the customer in accordance with all

fraud preventions procedures

. Remained alert at all times for possible fraud activity and all

large sums of money being moved out of the country

Manpower, Columbus, Ohio - Administrative Assistant, April 2005 - February

2006

Varied Administrative experience and situations have since allowed me to

apply and enhance my skills. Positions included the following Companies and

responsibilities:

. APCO Window and Door: Answered an average of 50 inbound calls and

in-person inquiries from clients and colleagues on a daily basis.

Provided information and referrals to customers. Maintained

organized filing systems of critical customer and business

information. Assisted service department with entering and

organizing of all service appointment information. Assembled

orders from the warehouse. Scheduled all appointments and meetings

for the President of the company. Placed all food orders for any

early morning or lunchtime meetings. Typed all order tickets for

service technicians with location and materials information for the

appointment. Miscellaneous data entry as needed. Assisted other

departments with overflow work (ex. entered billing info and

ordered products)

. Butler Animal Hospital: Printed all invoices from all products

that were shipped that day. Folded, stuffed, and mailed all

invoices to customers and veterinarian offices.

Bluefly.com, Columbus, Ohio - Customer Service Representative, December

2004 - February 2005

. Managed a daily average of 100+ incoming calls from customers regarding

orders.

. Placed orders over the phone for customers.

. Worked with shipping company to locate any missing packages.

. Kept close contact with warehouse and shipping to help locate orders for

any last minute changes.

. Maintained detailed knowledge of ever-changing product line.

Nissan North, Columbus, Ohio - Sales Consultant, March 2003 - November 2003

. Built a loyal customer base by using a consultative sales approach.

. Maintained extensive knowledge regarding automotive inventory in order to

best service customers.

. Provided dealer location for vehicles not on the lot.

. Negotiated vehicle exchanges with other dealerships.

. Assessed clients' needs and assisted in selecting the appropriate

vehicle.

. Answered phones in the Student Services Office, distributed messages to

Staff.

. Assisted clients with all paperwork through financing until delivery of

the

car.

Professional Experience (continued)

Nationwide Insurance, Dublin, Ohio - Technical Clerk, November 2001 - March

2003

Prepared, labeled, and mailed all new policy information to customers.

Entered all policy and date information into the central computer system.

Maintained and organized all incoming correspondence with clients and the

company and filed with original paperwork.

Education

Columbus State Community College, Columbus, Ohio, 2007 - 2009

Coursework towards Associate Degree, Dental Hygiene

Dean's List, Summer Quarter 2007, Winter Quarter 2008

Contact this candidate