Customer Service Manager
Resume:
Otis S. Robinson, Jr.
*** **** **** **. **********, NC 27455 Cell: 336-***-****
Email Address: ablv3q@r.postjobfree.com
Education and Professional Development
Bachelors of Arts concentration in History & Political Science (Minor),
Winston Salem State University, Winston Salem, NC December 2005
TECHNICAL AND MANAGERIAL COMPETENCIES
Technical: Microsoft Office; PowerPoint; Word; Excel; Visio; Internet
Explorer
Managerial: Training and Development; Team Building; Employee
Relations; Policy and Procedures
PROFESSIONAL EXPERIENCE
Mental Health Counselor/ Team Leader
Old Vineyard Behavioral Health Service, March 2008 to June 2009
Winston Salem, NC
. Provide direct patient care with adults and young adults.
. Responsible for a safe and therapeutic milieu, activities of daily living
with a focus on crisis intervention.
. Provide psychiatric group processes, therapeutic relationships processes,
age specific growth and development, limit setting and behavior
management, crisis management with aggressive behaviors, and CPR and CPI
trained.
Associate Professional
It Takes a Village, September 2007 to May 2008
Winston Salem, NC
. Responsible for working with young adults between the ages of 13 and 18
in and out of the Forsyth County school system.
. Taught behavioral and academic skills based on a Persons Centered Plan
prescribed by a medical physician.
. Generated weekly status reports that provided management and Forsyth
County on the progress of the client.
. Developed and plan academic activities for adolescents on a daily bases,
that enables the students to increase their knowledge in all academic
fields
. Responsible for planning, organizing and overseeing various educational
outings.
Lead Assistant Manager
Rent-A-Center, December 2006 to September 2007
Winston Salem, NC
. Acted as full-time Manager in the absence of Branch Manager.
. Responsible for scheduling and enforcing daily task of all employees.
. Developed, implemented, and monitored weekly plans with specific goals
. Reviewed expired accounts and communicated with customers to promote
timely payments
. Managed product services and assist manager in ordering new merchandise
. Ran store operations and daily activities in store manager's absence
Freight Team Associate
The Home Depot, September 2006- December 2006 Winston
Salem, NC
. Loaded an unloaded trucks of freight
. Stocked merchandise to showroom floor
. Provide quality customer service by answering customer inquiries and
assisting in retrieving merchandise from the floor.
Assembler
Kelly Service/ Tyco Electronics, May 2006-September 2006 (temp)
Greensboro, NC
. Hand assembled machine parts together
. Used computer system to generate labels for shipping out packages
. Set up machines for daily operation.
Assistant Supervisor
FedEx Ground, April 2002 - January 2006 Winston
Salem, NC
. Planned for daily operation for all employees of the facility when
Supervisor was not available.
. Coordinated and administrated daily meeting with team leaders to ensure
consistency in production through out the facility
. Liaison between employees and management.
. Trained new staff on loading and un-loading packages and trained staff on
the belt line.
. Sort packages into designated areas
Care Provider
Easter Seals UCP of NC, April 2002-August 2004
Winston Salem, NC
. Responsible for assisting young adults and disabled children with overall
daily activities.
. Assisted disabled children with tutoring sessions that enabled the
children to increase their knowledge in all academic fields.
. Responsible for planning, organization and overseeing various educational
outings throughout the year.
. Observed young adults on- the- job site through an eight-hour day.
Recreational Coordinator- Internship
First Step Home Developmental Child Services May 2004-September 2004
Winston Salem, NC
. Developed and planned academic activities for adolescents on a daily
bases; this enabled the students to increase their knowledge in all
academic fields.
. Responsible for planning, organization and overseeing various educational
outings throughout the summer.
. Provided tutoring sessions for all adolescents in all academic fields.
. Planned and prepared daily meals for the group
Assistant Stock Manager
Food Lion Industries, January 2001-January 2002
Winston Salem, NC
. Supervised all stock employees in the absence of the stock manager.
. Organized daily meetings with all employees to implement new company
policies in regards to stocking duties and store expectations.
. Assisted customers with locating and selecting merchandise in addition to
providing options on different named brand items.
. Delivered quality customer service at all times that increased customer
morale.
. Trained new staff members on stocking merchandise, quality customer
service, and money handling skills.
. Created in-store displays to maximize products marketability and appeal.
Sales Representative
Kirby Inc., November 2000-May 2001
Winston Salem, NC
. Sold and delivered quality vacuum cleaners and other products to
customers on a daily bases
. Assisted in transporting employees to appointment destinations to enable
quality customer service at all times.
. Trained new hires on demonstrating, selling and delivering product to
customers.
. Lead morning motivational meetings that enhanced employee morale by 100%.
. Sales rep of the month Feb. 2001 and April 2001
Package Handler
United Parcels Service (UPS), September 2000 - September 2001
Greensboro, NC
. Assisted supervisor in daily running of facility operations
. Responsible for loading and un-loading postal packages
. Assorted packages into appropriate designated areas.
Civic Affiliation and Volunteer Activities
. Vice President- History Club (2003-2004)
. Student Member- Political Science Club (2003-2005)
. Volunteer- Samaritan Soup Kitchen (2000-2005)
. Volunteer- Special Olympics (2002-2004)
. Activity Coordinator- Bethabara Historic Site in Winston Salem (2003-
2004)
. Volunteer- Sound Ministry St. James Home of a Fresh Start (2002-2006)
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