Janet Quinn

**** ***** ****** 303-***-****

Denver, CO 80207 www.linkedin.com/in/janquin60

ablv3k@r.postjobfree.com

August 12, 2010

Attn: Hiring Manager

To the Hiring Manager:

A passion for improving collections and services to meet diverse patron

needs, comfort with troubleshooting computer problems, and customer-focused

approach are my key strengths. I am excited about the opportunity to bring

this balanced combination of customer service, library operations, and

technical expertise to the Library Assistant position currently available

within your company.

My background includes 4 years of library experience, including providing

reference assistance to students and assisting patrons with computer job

search activities. With a unique blend of interpersonal and technical

skills, I am able to assess customer needs, diagnose areas of difficulty,

and diffuse frustration by explaining available technology and library

systems. Highlights of my expertise include:

* Assisting patrons with using computer systems including library

databases, online job search tools, and Microsoft Office software.

* Supporting highly multicultural constituencies in urban settings,

including Russian, Latino, Bengali and Somalian populations, gaining

familiarity with developing programs and services to meet diverse

needs.

* Demonstrating initiative to engage patrons in library services,

developing "Staff Picks" online bibliography and newsletter to connect

customers and librarians, and reorganizing collections to increase

traffic.

* Guiding students in sound research using reference materials and

online databases, educating students in evaluating sources and gaining

exposure to collection development aligned with curriculum.

Additional details about my background are included on the enclosed r sum .

If you are looking for an individual to bring technological-savviness,

dedication, and enthusiasm for helping others to your team, I would welcome

the opportunity to meet with you.

Thank you in advance for your time and consideration.

Sincerely,

Janet Quinn

Janet Quinn

2670 Olive Street 303-***-****

Denver, CO 80207 www.linkedin.com/in/janquin60

ablv3k@r.postjobfree.com

Library & Information Science Professional

* Service-oriented library professional with track record of consistently

assessing needs through active listening and offering responsive support

resulting in customer retention.

* Knowledgeable resource who repeatedly improves library experience for

diverse patron base, explaining available databases and collections and

troubleshooting computer issues.

* Technically proficient and able to educate patrons in computer systems

and software including:

Library Systems: DRA, SIRSI, Ex Libris

Software Applications: Word, Excel, Access, Publisher, Outlook

Databases: EBSCO, NoveList, Gail, WorldCat, FirstSearch, ProQuest

Education

Master of Arts in Library & Information Science 2006

Dominican University, River Forest, IL

Bachelor of Arts, Modern American Literature & Multicultural Literature

2003

Northeastern Illinois University, Chicago, IL

Library Experience

Docent 2010 to Present

Community Technology Center, Central Library, Denver Public Library Denver,

CO

Serve as first point of contact for patrons, assessing needs and scheduling

appointments for computer use. Troubleshoot technical problems, educating

users in navigating computer systems, Microsoft Word, and websites to

perform online job search tasks.

o Monitor users of 18 computer stations according to library policy and

enforce policies, employing patient and helpful attitude to maintain

calm, non-judgmental, and empathetic while assisting frustrated users.

o Attend trainings to enhance knowledge and ability to troubleshoot

emerging technologies.

o Educate patrons in library database use and, credible and non-credible

source differentiation, outlining available resources and explaining

value of databases to specific research needs.

Library Volunteer 2010 to Present

Eloise May Library, Arapahoe Library District Denver, CO

Gain familiarity with collection, including large Russian and Latino

collections, to meet needs of multicultural community.

Young Adult Collection & Library Volunteer 2008 to 2009

Lincoln Belmont Public Library, Chicago Public Library System Chicago, IL

Specialized in arranging young adult collection and assisting youth

patrons. Shelved books and served as resource for patrons across the

facility and processed and organized holds for customer pick-up.

o Initiated redesign of poorly delineated young adult collection, making

improved signage to define space.

o Increased use of collection by displaying books to catch interest and

increasing attractiveness.

Janet Quinn

Page 2 of 2 303-***-****

ablv3k@r.postjobfree.com

Library Experience, Cont.

Cataloger 2006 to 2007

American Library Association Chicago, IL

Initiated project to catalog award-winning collection under threat of

theft, finding items in shelves, entering into Online Computer Library

Center (OCLC) using proper designations and links, and storing in locked

cases to prevent theft. Gained familiarity with OCLC system and Newberry

Award collection.

o Cataloged 500+ award-winning books from children and young adult

collections dating back to 1923, making collection information

accessible for remote users and historians.

Library Practicum 2006

Lincolnwood Public Library District Lincolnwood, IL

Specialized in children/young adult services and adult reference services,

and gained exposure to programming and circulation decisions aimed at

meeting needs of and attracting diverse constituent base. Assisted patrons

in locating materials within library shelves and explained check out

procedure.

o Performed up to 15 reference interviews daily and advised patrons in

using online catalog systems and selecting reference materials.

o Weeded picture book collection, wading through 50 shelves of books and

leveraging knowledge of children's collection to assist children from

nearby school with research and curriculum-related materials.

o Facilitated dialogue and strengthened library staff and patrons

connection by initiating creation of reader advisory application for

website, creating "Staff Picks" bibliography, and using Microsoft

Publisher to develop "Staff Picks" newsletter.

Additional Experience

Massage Therapist 1992 to 2009

Thousand Waves Spa / Family Health Alternative Chiropractic Clinic

Chicago, IL

Assessed client needs and created treatment plans using advanced knowledge

of anatomy and physiology, medical massage, and hydrotherapy.

o Retained clients and earned referrals based on excellent customer

service and responsiveness to client needs.

Professional Memberships & Additional Training

Member, American Library Association (ALA)

Member, Colorado Association of Libraries (CAL)

Massage Therapy Certification

New Mexico Academy of Massage and Healing Arts, Santa Fe, NM

Contact this candidate