Customer Service Representative
Resume:
Alex John Schroeder
*************@********.***.***
Present Address
Permanent Address
Cedar Falls, IA 50613
Cedar Falls, IA 50613
PROFESSIONAL OBJECTIVE
Professional Position in Management or Sales
EDUCATION
BS - Business Administration, GPA - 3.22, July 2010
Upper Iowa University, Fayette, Iowa
AA - Liberal Arts, July 2007
Kirkwood Community College, Cedar Rapids, Iowa
EMPLOYEMENT
EXPERIENCE Customer Service Representative May
2009-July 2010
AFFINA (Hinduja Global Solutions Company)
Waterloo, Iowa
Full-time customer service representative for a global
company which took inbound calls for Andersen Windows and
Doors.
. Facilitated phone calls from customers and dealers of Andersen Windows
and Doors.
. Replied to emails from customers and dealers of Andersen Windows and
Doors.
. Sold replacement parts, gave product information, assisted on
installation questions, and contacted Andersen personnel regarding
problems.
. Established strong communication skills, selling techniques, and
troubleshooting skills.
General laborer September 2008-
March 2009
Ryder
Waterloo, Iowa
Full-time position working for Ryder storage center which
stored John Deere parts for the main manufacturing plants
in Waterloo.
. Created and repackaged orders for John Deere manufacturing plants.
. Assembled kits for John Deere and placed in correct loading dock for
them to be shipped out.
. Inspected parts making sure they are ready to be shipped out to the
manufacturing plant or to other distributors.
. Developed organizational skills, time management, and quality
assurance.
Hardware Sales May 2007-
August 2007
Menards
Cedar Rapids, Iowa
Part-time sales position working for Menards in the
hardware department.
. Sold a variety of hardware items to customers and helped them locate
certain products.
. Assembled displays for various products and stocked inventory.
. Utilized computer system to locate inventory and set up part orders.
LEADERSHIP &
OTHER
EXPERIENCE S Cedar Falls Recreation Center
September 2008-Febuary 2009
Coach and referee
. Delivered instructions to primary grade level children to work on the
fundamentals of basketball and football.
. Motivated kids to work as a team to accomplish goals in athletics and
life.
. Refereed multiple games teaching the rules of the games and
sportsmanship.
. Created a positive environment based around teamwork, leadership, and
communication.
Montezuma Community Schools September 2004-May
2005
Brave New Leader
. Volunteered my time to work with primary grade level
children with their school work.
. Enhanced student's development by setting goals and
incentives.
. Encouraged students to become leaders and set examples
for others to follow.
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