Customer Service Sales

Christopher Brian Mosley

ablv25@r.postjobfree.com

**** ***** ******* ****: 786-***-****

Avenue

Chicago, IL 60649

Dedicated customer service representative and retail manager with 10+ years of experience

within Fortune 500 organizations and essential driver of increased customer satisfaction and

profitability metrics.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Technical troubleshooting

Complaint Handling & Front End Supervision

Resolution

Professional Experience

Promoted from Sales Supervisor to Assistant Store Manager (Officemax) within 13 months of hiring date as a result of increased

team sales and effective training of new store team members Selected Contributions:

Driving floor sales to plan and achieving 20% Max Assurance Rate (replacement plan) with

store achieving top 10 new store sales for year to plan as Sales Supervisor for Davie

location.

Elevated operational sales for Boynton Beach store by $500 thousand within first three

months of management team being in place.

Increased team members Max Assurance close rate from 10% to 25% within first 30 days of

having Max Assurance retraining occurring for all team members.

Within first 30 days of training and hiring of new team members had store performing in top

third in daily sales in a district consisting of twelve stores ( home store was last in daily sales

previously).

Promotion into Outbound Team Lead and Dispatcher in two different departments of the cable division SBC/Ameritech (New Media)

from entry level customer service agent within 18 months of hiring. Selected Contributions:

Increased average outbound team member dial rate through various screening of redundant

telephone numbers by 25% from 75 dials per hour to 99 dials per hour.

Elevated average close rate per team member from 10% to 13% within two months of

initiating incentive based dials to new open accounts for the team.

Streamline FLEETCON technician job assignment completion rate with geographical

tagging of jobs in order of time windows and job typology and increase technician finish rate

to 89% from 80% per shift as dispatcher.

Employed as beta tester for new company universal remote while serving as employee

liaison for basic troubleshooting course for Personal Assistants.

Promotion from Typist to Residential Title Examiner (Mortgage Information Services) within 18 months of hire date via aptitude and

efficiency of grasping residential title composition and review concepts.

Employment History

The Salem Group, Chicago, IL 2010, Unemployed 2008 2009, Asiri Blooms, LLC,

Hollywood, FL 2007, Officemax, Boynton Beach, FL 2006 2007, Mortgage Information

Services, Miramar, FL 2004 2006, Unemployed 2003, Department of Health,

Tallahassee, FL 2002 2003, SBC/Ameritech, Chicago, IL 1998 2002.

Education and Training

LOYOLA UNIVERSITY, CHICAGO CHICAGO,IL 01/94 to 01/97

Bachelor of Arts, Sociology

Training: Avaya, MOSAIX and ACD Predictive Dialers, FLEETCON dispatching software, Centerview call center manager, Credit

Management system, AS400 database, Thompson sales management software.

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