Customer Service Manager
Resume:
Hollywood Fl 954-***-****
ablv1a@r.postjobfree.com
m
Pamela S. Mosby
Objective To be a contributor to the overall success of an
organization through teamwork, dedication, and
promoting customer satisfaction.
Professional 2010 US Census Bureau
experience Hollywood,Fl
Enumerator
Field Employee for the Census Bureau. The position
was terminated due to lack of work.
2008-2010 Sovran
Hollywood,Fl
Manager Self Storage
Managed Uncle Bob's Self Storage Facility.
Increased occupancy level
from 83 percent to 95 percent. Handled manager
duties including staff.
2007 - 2008 ATT Mobility
Tulsa,OK
Customer Relations Save Team
Handles customer questions, complaints, and billing
inquiries with the highest degree of courtesy and
professionalism.
Excellent customer service skills.
2006-2007 Bonhams Welding Service
Tulsa,Ok
Welder Assistant
Assists welder in all aspects of welding skills.
2003 - 2006 American Express
Miami, Fl
Counselor - Interactive Travel
Provide online business travel services for air
transportation, hotels, and auto rentals. Counsel
clients on efficient routes, lowest available fares
and navigation of online services through effective
use of Sabre computer reservation system.
International and World Tariff experience..
2002-2003 Zachary's
Food/Pub Hollywood, Fl
Assistant Manager
Maintains a clean eating environment. Orders
inventory and maintains staff scheduling.
2000 - 2002 EDS Inc.
Dallas,Tx
Senior Systems Analyst - American Airlines RES
Center
Responsible for maintaining voice and data
integrity for a large call center. Provide
maintenance for 1600 workstations, associated
peripherals, network connectivity, and associated
applications. High profile interface with
management of American Airlines at the SRO.
1988 - 2000 American
Airlines-Sabre Dallas,Tx
Field Service Technician - National Accounts
Managed and installed Lan and Wan Networks for
American Airlines Global Customers in large and
small travel agencies. Integrated the use of Cisco
routers to the marketplace. Worked in the technical
support group supporting all customer of
Sabre/American Airlines.
University of Texas Arlington, Texas
Arlington High School Arlington, Texas
Professional Computer Skills
Skills Vista Windows
Microsoft Windows XP
Microsoft Windows NT
Microsoft Office
Microsoft Outlook
Novell 2.15/3.11/3.12/4.10/5
Internet/HTML
Token-ring and Ethernet Platforms
Netbios / TCPIP/T1/VoIP/Frame Relay/ATM
IDNX Voice/Data
Unix
Compaq Certified
A + /Net +
ATT Mobility Billing System/Care
Airline Skills
FOS and Flight Operations
Airport Ticketing / Gate control
Customer Service
Baggage Handling / BMAS /Air Cargo
Sabre Reservation Training
Catering and Food Handling
Prepaid and International Ticketing
Weight and Balance
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