Customer Service Quality Assurance

Location:

Posted:

August 20, 2010

Shasta Harrington

*******@*****.***

Objective

To obtain a challenging and rewarding job that helps others and meets all my employer’s needs.

Abilities/Skills

Three years experience in customer relations. Works well with the public. A team player.

Excellent written and verbal communication skills.

Extremely productive in a high stress, high volume environment.

Proficient in use of various Microsoft programs such as; Excel, PowerPoint, Word, and Access.

Self starter with a positive attitude, punctual and detail oriented.

Employment History

ESM/Education Consultant (11/2009-Present)

Assist potential students with college inquiries. Help potential students obtain college information

specific to their needs on behalf of Everest College.

1-800-Flowers.com/ Home Sales and Service Representative (11/2008-1/2009 Temporary/Seasonal)

Answered calls and assisted with customer needs. Helped customers place orders; gave information on

products and offered additional products that met customer needs. Assisted customers with shipping

needs to ensure products were received in a timely manner. Job duties were performed at home with little

supervision.

American Showa/Quality Assurance Clerk (08/2007-02/2008 Temporary Position)

Production/ Warehouse Performing test on automotive parts to insure they met the highest quality

standards before shipments went out.

PCB/Rossman and Co. / Collections and Customer Service Representative (10/2002-03/2004)

Assisted debtors with payment arrangements and insurance claims on their past due medical bills via

inbound and outbound calls. Maintained daily, weekly, and monthly goals while adhering to FDCPA

guidelines.

Glimcher Realty Trust Co. / Collections Representative (11/2001-10/2002)

Contacted tenants of various malls to assist with payment arrangements or past due rent and other lease

obligations. Prepared spreadsheets to track progress.

Education

Columbus State Community College – Accounting / Business Admin. (Currently working toward

degree)

Northland High School – High School Diploma (1998)

Salary Requirements

Salary needs are flexible and negotiable.

General Requirements: $12.00 - $14.00 hourly; $28-$30,000 annual salaried.