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Customer Service Manager

Location:
Kalamazoo, Michigan, 49009, United States
Posted:
May 27, 2010

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***** *******

**** ********* *********:

269.***.****

Kalamazoo, Michigan 49009

E-mail: **********@***.***

BACKGROUND SUMMARY

Manufacturing professional with over 9 years of experience in production

scheduling, maintaining records of transactions, tracking, training and

inventory control. Effectively communicated daily tasks and schedules

across multiple sites to ensure products got to the customer on time.

CAREER HISTORY

KONICA MINOLTA GRAPHIC IMAGING, Grand Rapids, Michigan

2007-2008

Planner

. Managed customer and technician schedules to ensure timely delivery of

products

. Maintained and updated system records of new and existing part numbers

. Ensured accuracy by reconciling invoiced goods to vendor billing using

AS400 system

. Established strong working relationships and successfully resolved

problems with vendors

KAZOO INC, Kalamazoo, Michigan

2004-2007

Packer

. Accurately packed boxes for customer orders with a focus on detail to

ensure minimal errors

. Provided assistance in shipping, receiving, stocking and inventory

cycle counting when needed

ENGINEERED PLASTIC COMPONENTS, Mattawan, Michigan

1994-2003

(a division of ALCOA GROUP as of March 2002)

Assistant Production Manager

. Created schedules to get finished parts delivered on-time at a 95

percent success rate

. Maintained Excel spreadsheets revising schedules on a daily basis to

ensure parts were produced in priority order

. Assisted inventory control with scanning and tracking, allowing for

faster and more accurate parts measurement

. Regularly communicated with customer service representatives to

resolve any manufacturing issues. Proactively avoided a $50,000 shut

down fee on more than one occasion

. Increased productivity for 3 shifts by tracking production per

machine, monitoring out-put and recommended necessary adjustments

EDUCATION

B.A., Accounting/Finance, Western Michigan University, Kalamazoo, Michigan

TECHNICAL SKILLS AND PROFESSIONAL DEVELOPMENT

Extensive use of Microsoft Office programs

National Career Readiness Certification, Gold Level

2009

Applied Mathematics, Reading for Information, Locating

Information

Advanced Manufacturing Program Certification, Kalamazoo Valley Community

College, 2010 Kalamazoo, Michigan



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