PARADISE B. NEELY

**** ******* ****

FAIRBURN, GA. 30213

678-***-****

abluz5@r.postjobfree.com

OBJECTIVE:

Seeking a position with a growing company, to utilize my training,

leadership and processing skills.

SKILLS:

Data Entry skills, Microsoft (word, excel, outlook and internet) Ten key by

touch 10,000 ksph (numeric)

8,000 alphanumeric, Writing skills, Customer Service, Training,

Presentations skills, Leadership skills, Verbal and Written skills,

Organization and Telephone skills, Balancing skills.

WORK HISTORY:

Encadria Staffing Solutions Atlanta, Ga.

10/06-12/08 Georgia Pacific LLC Atlanta, Ga.

Data Entry/Tax Specialist

Responsible for uploading customer files, working daily from a spreadsheet

making calls and faxing to customers, receiving returned sales tax

exemption documents and entering valid information into the customer

management system (CMS). responsible for updating spreadsheet daily, also

was responsible for scanning documents, updating customers data files

correcting phone numbers, fax numbers and customers addresses, given

special assignment to handle all returned mail processing responsible for

calling customers and requesting a valid mailing address. Also was assign

as a floor warden for our group with the responsibility to lead the team

make sure that safety codes was not violated, monitored work floor and

perform other admin duties when supervisor was out. Assignment ended.

08/05-05/06 Federal Reserve Bank Atlanta, Ga.

Data Entry Specialist/Account Services

Responsible for entering cash letter deposits into the quality control

system (QSC), balance out of balance cash letters research batches, prep

high volume government checks and encode them, other responsibilities were

assisting third shift manager with the weekly productivity, collect each

individual production log sheet add each week and key in all production

numbers into a spreadsheet and turn in to the manager, cover for team

leaders when they were out, includes distribution work to the team,

monitoring batches keyed and researching out of balance batches and giving

manager feedback.

03/06-04/05 American Van Rental, Forest Park, Ga.

Rental Agent/Retail Sales

Responsible for internal and external customer service, answer internal and

external calls, take customers reservation over the phone and in person,

handle cash payment and deposits, verify customer's insurance coverage,

responsible for running end of day inventory report to get a count for

rented vehicles and vehicles not rented. Calculate daily revenue at the end

of day and record in daily book.

07/01-03/04 Four Season Healthcare Inc. (Healthfield Inc.,) Atlanta, Ga.

Data Entry Specialist/Home Healthcare

Responsible for setting up new admissions for Medicare, Medicaid and

private payors, print daily reports; entered patients homecare visits and

supplies; diagnosis codes into the system daily, transmit all Medicare

patients data files into the states website through the internet. Key

entries from OASIS healthcare booklet.

04/99- 01/01 One Coast Network Retail Sales Marketing; Atlanta, Ga.

Operation Trainer

Responsible for training all new employees in the area of sales orders,

invoices and commission statements, responsible for prioritizing and

distributing work to trainees, quality check work daily during training,

monitors employee progress and provides feedback to employee and

supervisor, maintained and revised training manuals, during changes and

enhancement for the dept. Sales order double during two year period.

Data Entry Specialist /Retail Sales

Responsible for keying sales orders, invoices and balancing commission

statements, adding new customers into the system data base file, research

and resolve out of balance issues on commission statements, met production

standards of 500 entries on a weekly basis. Promoted to Operation Trainer

after 90 days in this position.

11/ 87-04/ 99 NationsBank Lockbox Operation Center; Atlanta, Ga.

01/87-04/99 Global Finance/Account Reconciler: Responsible for balancing

bank statements, review recon reports daily, research and corrects rejects

within operational deadlines, monitor weekly and monthly accounts on a

daily basis, prepare and mail all recon packages to customers after recon

statements are balanced.

10/97-4/98 Lockbox/Project Analysis: Responsible for writing data entry

procedures for CBT training, assigned desk numbers to each workstations, re-

routed sensitive accounts to special workstations, re-routed high volume

accounts to workstations, assigned regular accounts to workstations.

01/91-10/97 Lockbox/ Data Entry Trainer: Responsible for providing on the

job training to all new data entry associates, ensured that quality and

accuracy was met before trainees was releasing from training, responsible

for prioritizing and distributing work, monitor employee progress and

provided feedback, production was increased by 85% through retraining and

training current and new employees, error ratio increased from 1/5,000

checks to 1/70,000 checks.

10/88-01/91 Lockbox/ Team Leader: Responsible for coordinating, monitoring

workflow and distributing work to input operators, ensure that work was

keyed in a timely manner according to deadline. compile monthly

productivity reports, post individual production and teams overall

performance goals each month, track internal and external errors,

identifies and resolves workflow problems; communicates with other dept.

areas in problem resolution as needed, assist in reviewing accuracy of time

cards and other administrative duties, supervised six operators. Promoted

to department trainer.

11/87-10/88 Lockbox/Input Operator: Responsible for keying the

written/numeric amount on checks, verify checks with different check

amounts, verify checks encoded amount looking for bad encoding, ten key by

touch; met production standard on a monthly basis for twelve months error

free. Promoted to team leader.

01/87-11/87 Lockbox/Account Processor: Responsible for opening mail and

preparing check deposits for next day processing, examine check using the

backward "e" method to ensure all information on checks are completed,

process high volume accounts 1% error or less, top incentive achiever.

EDUCATION:

Fulton High School- General Studies 1977-1981

Rutledge Business College- Word Processing 1982-1983

TRAINING/SEMINARS:

TPT Development Workshop (writing), AIB- Principle of Banking, AIB-

Measure for Quality, Intro to PC (Services Training), AIB-Facilitation

Skills AIB-Building Better Business Partnership, AIB-Coaching: Bring out

the best in others, AIB- Preparing for Supervision, Fade Problem Solving,

Type Quick (self pace), IBM/PC Basic, Paradox/Lotus 123, Monarch, Fire

Warden

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