Keanda V. Miller
Columbus, Georgia 31907
Phone: 706-***-****
Email: ************@***.***
Summary: I am an enthusiastic and professional employee, who enjoys being
part of, as well as leading a successful and productive team. I lean
quickly and good in developing innovative and creative solutions to
problems. I work well with others in a team based environment, and have the
drive to meet the tightest of deadlines. Even under pressure, I posses a
strong ability to perform effectively, and I have exceptional
organizational and leadership skills.
Skills:
. Great interpersonal skills
. Microsoft office suits
. Management skills and experience
. Project Management skills
. Strong organizational and leadership skills
. Problem-solving skill
. Public Speaking skills
. Detail Oriented
. Ability to work without supervision
. Self motivated and self driven
. Good problem solving skills
. Good Analytical skills
. Research skills
. Strong attention to details
. Strong oral and written communications skills
. 40 - 50 Words per minute
Work Experience:
09/2007-05/2008 Family Dollar - Columbus, Georgia
Assistant Manager
. Assign employees to specific duties.
. Confer with company officials to develop methods and
procedures to increase sales, expand markets, and promote
business.
. Direct and supervise employees engaged in sales,
inventory-taking, reconciling cash receipts, or in
performing services for customers.
. Enforce safety, health, and security rules.
. Establish and implement policies, goals, objectives, and
procedures for their department
. Distributing paychecks
. Maintain files
07/2008-10/2009 Road America - Columbus, Georgia
Customer Services Representative
. Advise personnel about traffic problems such as
construction areas, accidents, congestion, weather
conditions, and other hazards.
. Arrange for necessary repairs to restore service and
schedules.
. Confer with customers or supervising personnel to
address questions, problems, and requests for service
or equipment.
. Determine types or amounts of equipment, vehicles,
materials, or personnel required according to work
orders or specifications.
. Ensure timely and efficient movement of trains
according to train orders and schedules
12/2008-12/2009 Walgreens - Phenix City, Alabama
Services Clerk, Hallmark Specialist, Beauty
Advisor
. Advise clients about colors and types of makeup and
instruct them in makeup application techniques.
. Apply chemical peels to reduce fine lines and age
spots.
. Cleanse clients' skin with water, creams, or
lotions.
. Collaborate with plastic surgeons and
dermatologists to provide patients with
preoperative and postoperative skin care.
. Demonstrate how to clean and care for skin properly
and recommend skin-care regimens
. Check to ensure that appropriate changes were made
to resolve customers' problems.
. Compare disputed merchandise with original
requisitions and information from invoices, and
prepare invoices for returned goods.
. Complete contract forms, prepare change of address
records, and issue service discontinuance orders,
using computers.
. Confer with customers by telephone or in person to
provide information about products and services, to
take or enter orders, cancel accounts, or to obtain
details of complaints.
. Contact customers to respond to inquiries or to
notify them of claim investigation results and any
planned adjustments.
04/2010 - 07/2010 Shoe Show - Columbus, Georgia
Part Time Sales Associate
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned
goods.
. Confer with customers by telephone or in person to provide
information about products and services, and obtain details of
complaints.
Accomplishments: I perfected the act of training new
employees for 2 weeks on the average rather the 4 weeks
allowed by management. This helped us maintain our customer
base, boosted employee moral, and saved the company in
excess of $50,000.00 per year
Organized student group that raised money annually for American Cancer
society. We raise in excess of $5500.00
Education:
Bachelors of Science in Business Management
University of Phoenix, Columbus, Georgia (August 2011)
References:
Available upon request