Customer Service Management
Resume:
Frank Barretto
Utica, NY *****
ablux6@r.postjobfree.com (E-Mail)
objective
To provide a superior quality and level of service
to my employer by maintaining a positive attitude,
and effectively communicating with people using my
excellent interpersonal, verbal and written
communication skills.
Qualifications
Trained military professional with 3 years of
communications support experience in areas such as
maintenance, installation and repair of various
communications systems.
Extensive short- and long-term disability
experience, as well as customer service experience.
Demonstrates courtesy and knowledge to customers as
well as peers.
Extensive assistant managerial experience.
Experienced in areas such as time and personnel
management. Able to guide and positively influence
subordinates.
Experience
September 2008 - April 2010 Oneida County
DSS Utica, NY
Senior Child Support Investigator
Investigated and analyzed child support cases and
initiated administrative action to facilitate
enforcement of child support laws. Reviewed child
support applications for accuracy and completeness
and examined case files for accurate verification
of information.
Interviewed clients to obtain information and
various data, such as location of absent parent.
Prepared files indicating data, such as wage
records and assets, witnesses and genetic marker
test results.
Monitored child support payments and accounts
awarded by courts to ensure compliance and
enforcement of child support laws. Prepared reports
of legal action taken when delinquency in payments
occured. Prepared and filed paternity and support
enforcement petitions. Prepared support unit cases
for court. Contacted banks, insurance companies,
and employers to determine financial resources of
individuals legally responsible for the support of
others. Contacted other governmental institutions
in an effort to locate individuals.
March 2004 - October 2007 Metropolitan
Life Insurance Oriskany, NY
Case Management Specialist
Responsible for the management of over 150
Long-Term Disability claims within many regional
large and mid-sized companies with
performance-guaranteed contracts. Ensure that all
contact-specific standards are adhered to and
administered accordingly.
Work together with medical staff, consisting of
nurse clinicians as well as vocational specialists,
to ensure that all Disability claims are reviewed
and handled accordingly from all medical and
vocational aspects, while focusing on accuracy and
decisional timeliness.
Maintain positive relationships with both claimants
and employers, ensuring excellent customer service
and rapport.
Responsible for financial adjustments to all
Long-Term Disability claims, to include Worker's
Compensation and Social Security Disability as well
as Child Support and other liens, emphasizing
financial accuracy.
Responsible for training and job coaching of new
employees, providing knowledge of all job-related
aspects as well as guidance while transitioning
from a training environment to productivity phase.
Aug. 2001-Oct. 2002 AFLAC Inc. Columbus, GA
Customer Service Representative II
Provided thorough and accurate responses to
customer service requests and questions from
payroll accounts, policyholders and sales
associates via telephone. Resolved problems
concerning insurance policy status, billing, claim
benefits, and other discrepancies to determine
appropriate action.
Provided information to policyholders, payroll
accounts and sales representatives concerning
billing and/or collections functions, policy issue
procedures, policyholder functions, and state
requirements and exceptions.
Maintained and updated customer and account
information. Communicated with management
concerning interdepartmental problems or needs.
Participated in departmental activities to improve
and conserve business and customer relations.
AUG. 1996-AUG. 1999 UNITED STATES ARMY
COLUMBUS, GA
Signal Support Systems Specialist
Assisted in the planning and supervision of cable
and radio communications systems in support of
Ranger Training School. Protected communications
systems valued at approximately $1 million from
loss or inadvertent destruction.
Based on in-depth knowledge of both satellite and
ground radio systems, provided expert advice to
senior officials regarding the most secure,
cost-effective manner to install and deploy mobile
communications systems.
Served as assistant environmental coordinator,
providing assistance in the proper management of
both hazardous and non-hazardous wastes.
Unannounced inspections of waste sites as well as
related paperwork were received with superior
results.
Education
2000-2001 Katherine Gibbs Technical School New
York, NY
Majored in Computer Networking Operations.
Took courses in Business Management, Business
Ethics, and Professional Development.
1992-1996 August Martin High School Jamaica, NY
Received New York State Regemts/Scholars Diploma
with Honors
Computer Skills
Proficient in several Windows-based software
programs, to include Microsoft Office (Word, Works,
Excel, PowerPoint), Microsoft FrontPage, Outlook,
Lotus Notes, and various internet-based software.
Able to type 75 words per minute.
References
Will be furnished upon request.
Contact this candidate