Customer Service Years Experience
Resume:
KENDRA D. MOBLEY
**** ***** *** *****, ********, GA 31907
abluu7@r.postjobfree.com
OBJECTIVE
Seeking a position as an Hospital Registration Clerk
SUMMARY OF SKILLS AND QUALIFICATIONS
. Over 4 years experience in applying principles and processes for
providing customer services; this includes customer needs assessment,
meeting quality standards and evaluation of customer satisfaction,
handle and resolve complaints.
. Proficient in organizing and maintaining document management systems
for electronic and paper documents.
. Skilled in maintaining accessible, retrievable computer archives and
databases, incorporating current advances in electric information
storage technology.
. Technologically literate with strong computer skills; proficient in
Microsoft Word, PowerPoint, Excel, Outlook. Type over 60 WPM.
. Knowledgeable in analyzing information and evaluating results to
choose the best solution to solve problems.
. Excellent communication skills both written and verbal.
Knowledgeable of arithmetic, algebra, geometry, calculus, statistics,
and their applications.
RELEVENT EXPERIENCE
Record Keeping/Documentation
. Preserve records, documents, and objects, copying records to disk,
or computer formats as necessary.
. Created, updated, revised, and retrieved files and records
involving indexing and cross-filing.
. Entered, transcribed, recorded, and maintain information in written
and electronic/magnetic form.
. Completed and maintained accurate records and reports regarding
organizational supplies and property.
. Identify information by categorizing, estimating, recognizing
differences or similarities, and detecting changes in circumstances
or events.
Office Administration
. Prepared general correspondences, memorandums, reports, schedules,
purchase orders and other materials from rough draft, copy,
marginal notes or verbal instruction.
. Computed, recorded, and proofread data and other information, such
as records or reports.
. Reviewed files, records, and other documents to obtain information
to fulfill requests.
. Completed contract forms, prepared change of address records using
automated systems.
. Troubleshoot problems involving office equipment, such as computer
hardware and software.
. Managed work schedules, calendars, and arranged appointments.
. Maintained and ordered supplies and made work order request for
facilities and offices equipments.
. Enter and edit all timesheets concerning payroll.
Customer Service
. Proficient in use of multiline telephone system in support of
customer needs, took massages over the phone, and delivered
massages to appropriated department.
. Communicated with potential clients to answer questions and
provided referrals to respective program managers and completed
follow up actions to ensure that customer satisfaction was met.
. Managed a high-volume workload within a deadline-driven
environment.
. Handled customer complaints in a professional manner and
successfully diffused volatile customer situations.
. Referred unresolved customer grievances to designated departments
for further investigation.
RELATED WORK EXPERIENCE
Data Entry Clerk
06/2006 - Present
L & S Services, Columbus, GA
EDUCATION
Bachelor of Arts Degree in Business Management (60 sem hours completed)
06/2009 - Present
University of Phoenix, Columbus, GA
Phlebotomy certification
12/15/05
Contact this candidate