Customer Service Manager

WENDY GARNER

**** ******** **., ** #***, Atlanta, GA 30307

*****.********@*****.*** Mobile: 678-***-****

QUALIFICATIONS

Business professional with progressively responsible experience across various industries seeking an

administrative position with the opportunity for upward mobility. Offering extensive experience and the

ability to speak both English and Spanish. Strengths include:

• Ability to define goals, implement processes, and maintain deadlines, while achieving the highest

levels of customer service in a fast paced work environment.

• Proven ability to perform at high levels and achieve aggressive goals under intense pressure and

tight deadlines.

• Leadership style involves commitment to teamwork with a results oriented and customer focused

attitude.

PROFFESSIONAL EXPERIENCE

United States Air Force, Republic of Korea 2010

Unit Program Coordinator, Civilian

• Assisted the Chief Operating Commander in the management of all administrative support

program functions to include supervision of military employees.

• Assisted the Chief Operating Commander in accomplishing all necessary internal operations to

include administrative training, security development and organization operating instructions and

regulations.

• Served as the primary point of contact to the squadron commander for administrative support

programs such as Government Purchase Card (GPC), Government Travel Card (GTC), Drug

Demand Reduction (DDR) and served as the Staff Chief of Records.

• Carried out and coordinated clerical and day-to-day administrative support activities required to

accomplish the work of the commander and the commander’s staff.

• Assisted the commander in the performance of administrative functions to include maintaining

calendar and scheduling appointments using Microsoft Outlook, prepared and processed travel

orders using the Defense Travel System, received visitors and telephone calls, composed, typed

and submitted for signature, as well as issued replies to incoming correspondence.

• Ensured unit program compliance with regulations, laws, policies, and squadron commander

directives.

• Used Microsoft SharePoint to build Evaluation Performance Reports websites, order and track

supporting documents. Granted access and assigned rights to new SharePoint users.

American Red Cross, Republic of Korea 2009-2010

Medical and Dental Volunteer Chairman

• Responsible for all volunteers working in the medical and dental clinics.

• Served as timekeeper for volunteers, tracked and organized Microsoft Access database.

• Ensured each volunteer completed required training as needed by medical and dental offices.

• Provided monthly reports to Field Office Manager.

Little Crispin English Institute, Republic of Korea 2007 -2009

Education Aide

• Served as Educational assistant for English teaching institute.

• Prepared instructional materials related to class lessons by typing, duplicating, arranging, and

displaying materials according to standard operating procedures.

• Assisted with standard record keeping, routine filing, and kept the classroom neat and orderly.

Assisted in maintaining security and conservation of equipment and materials.

Generation Mortgage, Clarksville, TN 2006-2007

Loan Processor

• Served as a reverse mortgage loan processor.

• Reviewed loan files to ensure all documents received were correct, up to date and correctly

assembled.

• Ordered required FHA case numbers, credit reports, flood certifications, appraisals, compliance

inspections and other documentation needed to complete loan files.

• Followed up on receipt of all pre- and post-closing conditions to ensure that all items were

resolved.

• Had heavy communication with loan officers, clients, attorney, and title agents in a variety of

settings.

• Handled customer inquiries and provided information regarding missing documents and loan

status.

• Maintained meticulous attention to detail and possessed superior organizational skills.

• Kept abreast of all policies and procedures, particularly those regarding FHA, HUD policies and

reverse mortgages.

US Navy, Raleigh, North Carolina 2003-2006

Information Systems Technician Third Class, Reservist

• Served as NCTAMS Administrative Petty Officer.

• Provided support to all incoming personnel and ensured paperwork was correct and up to date.

• Assisted personnel in the handling of issues involving discrepancies in pay and attendance.

• Organized and maintained muster reports for monthly drills and unit training.

• Prepared, typed and routed official letters and reports for Commanding Officer.

• Received telephone calls, visitors and served as liaison between the unit and Reserve Center.

• Arranged and conducted unit training on topics such as organizational skills, rate training and

different health and wellness topics.

Carolina Mortgage Company, Fayetteville, NC 2003-2006

Loan Processor

• Served as a licensed loan officer/processor.

• Responsible for all aspects of residential mortgage lending and accountable for each loan file

being processed from start to the time it is ready for closing.

• Knowledgeable with VA, FHA and conventional loans.

• Communicated heavily with realtors, attorneys, borrowers, sellers and loan originators on a

regular basis.

• Interviewed clients, determined proper mortgage products and provided all relevant disclosures.

• Loans were then put together to meet all requirements for each loan program and ran for

approval.

• Ordered credit reports, appraisals, flood certificates, mortgage insurance, title work and

worked with all parties towards the timely funding of residential mortgage loans.

• Responsible for providing analysis on prospective customer profiles, making credit

decisions and recommendations, and determining loan amounts using Calyx Point, DU/LP.

EDUCATION

Austin Peay State University, Clarksville, TN

Bachelor of Science, English May 2010

SPECIAL SKILLS

Microsoft applications: Access, Excel, FrontPage, Outlook, PowerPoint, SharePoint, Calyx Point

Mortgage Loan Origination

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