Customer Service Insurance

Pamela Armour

*** ****** ***.

Waterloo, IA *****

******.******@*******.***

Tel: 319-***-****

SUMMARY OF QUALIFICATIONS

Ten years business experience in Customer service, office administration,

telecommunications, telemarketing, software support and some hardware

support. Skills include typing, filing, record keeping, scheduling travel

arrangements.

Extensive technical support IBM Compatible PC's with a proficiency in MS

Word, Power Point, Excel, Frontpage, cc: Mail, Lotus Notes, and

WordPerfect. Additional skills in a variety of other software, hardware and

printer support with a working knowledge of MS DOS, Window 3.1, 3.11,

Windows 95 and later, Internet browsers, Netscape, Internet Explorer,

TCP/IP, dial up connections and also networks such as Novel. Technical

knowledge on Redback routers, Netopia routers, Flowpoint router, Ascend

Pipeline router, Livingston Portmaster routers and Cisco routers.

To obtain a Telecommunications oriented position, within a progressive

company, that will allow me to utilize my skills and provide the

opportunity for professional growth.

PROFESSIONAL EXPERIENCE

2009 - 2010

NDS Terrell, TX

Executive Administration

Verified customer demographic, and financial data for prospective clients

for legal services, and made outbound calls to member to provide member

identification information.

2009 - 2009

Arbitron Dallas, TX

Customer Service

Made outbound calls to prospective customers requesting participation in

radio survey, and verify receipt of promotional survey and request return

response.

2008 - 2009

PFS Web Plano, TX

Customer Service

Received inbound calls in call center environment. Placed orders for

customers on web based program. Received calls from customers to edit

orders and cancel order. Made replacement order for customer who's order

were lost in transit and or broken products. Tracked orders for customer

through UPS and USPS web-based tracking system

2006 - 2007

Verizon / TEKsystems Richardson, TX

Order Processor

Process orders for replacement router for the USPS through Verizon. Keep

track of shipping through FedEx shipping tracking system. Close out order

once received at various locations

2006 - 2006

NCO Richardson, TX

Collections

Inbound and outbound call center environment. Received calls from patients

wanting to pay past due hospital.

Made outbound calls to patients with past due hospital bills. Made changes

to patient files such as new insurance information, change of address and

phone numbers. Collected $20,000 to $50,000 in past due bills per month.

EDUCATION

Information Technology

Associate GPA: 3.0 - Eastfield College, Mesquite, TX

Programming

Certification - New Horizon Computer Learning Center, Dallas, TX

KNOWLEDGE BASE

A full understanding of FDCPA, FCRA and HIPAA . A working knowledge of

dealing with insurance related issues co-pays, deductibles and/or

coinsurance. Ability to collect, create and research complex or diverse

information, problem solve and act/decide accordingly. Exceptional customer

service and the ability to plan, organize and exercise sound judgment.

SOFTWARE:

Microsoft Word, Excel, PowerPoint, Outlook, Internet, Lotus, Unix

Windows 2000, XP

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