Customer Service Insurance

Brenda Burgess

*** ***** ***** ****

Lake City, SC 29560

Home Phone 843-***-**** Alt Phone 843-***-****

**************@*****.***

OBJECTIVE

To secure a position as a Customer Service Representative with an

established organization utilizing my skills, knowledge and experience.

QUALIFICATIONS

Customer-focused customer service professional with strong in-bound and

out-bound call center experience for leading communications companies

and expert knowledge. Skills include a demonstrated competency in

windows applications, keyboarding proficiency and use of automated

systems. Articulate with excellent verbal and written communication

skills. Diplomatically resolve customer complaints and diffuse tension

to ensure customer retention.

EDUCATION

Aug/1989 - June/1992 Lake City High School

Lake City, SC Diploma

Aug/2006 - May/2008 Williamsburg Technical College

Kingstree, SC Associate Degree

WORK EXPERIENCE

11/2008 - 4/2010 Assurant Florence, SC

Hazard Insurance Processor I

Made calls to insurance companies and agencies to get

homeowners insurance renewal information.

Took incoming calls from agents and homeowners about their

mortgage insurance.

Pay renewal premiums.

Fax mortgage clause, correct address, phone numbers, etc.

12/2004 - 11/2008 Florence County School District Three Lake City, SC

Instructional Assistant

Assist 5k teacher with various curriculum activities with

the students.

10/2001 - 11/2004 Washington Mutual Florence, SC Customer

Service Representative

Correct and key information on mortgage loans.

Took incoming calls from clients to resolve issues on

mortgage loans.

Process and file loans.

03/1998 - 1/2001 Champus Tricare (BCBS) Florence, SC

Claims Associate I & II

Took incoming calls from beneficiaries to resolve issues on

medical claims.

Process and key medical claims into the system.

Work deferrals on medical codes, fax and file claims.

REFERENCES

References available upon request.

Contact this candidate