Customer Service Manager
Resume:
Crystal McDonald
Augusta, GA 30909
ablus6@r.postjobfree.com
Professional Objective:
"I am extremely motivated with strong administrative, customer service, and
organizational skills seeking a career to use my innovative ideas as well
as my knowledge for the benefit of the establishment. I possess time-
management skills in addition to excellent communication and interpersonal
skills that will certainly help me to do my job effectively and
efficiently."
Education:
Masters of Science in Security Management
September 2011
Bellevue University, Bellevue, NE
. Concentration in Homeland Security
Bachelors of Science in Management
May 2009
Bellevue University, Bellevue, NE
Associate of Arts in Business Administration
February 2007
American Intercontinental University, Hoffman Estates, IL
Employment:
Parts Processing Representative
January 2010-Current
Kelly Services/Electrolux Major Appliances 4272 Washington Rd,
Evans, GA 30809
. Strengthened oral communication skills to aid and surpass customer
expectations while providing technical support, parts assistance, and
customer care
. Assisted in helping to de-escalate tensions with irate customers seeking
to receive customer support or product replacements
. Provided support with training for new employees, along with
administering testing
Manager August 2008-Current
Aarons Apparel Thrift Store 1757 Gordon
Highway, Augusta GA 30904
. Promoted from assistant manager to store manager after 11 months
. Responsible for payroll, coordinated employee schedules, and provided
necessary training
. Handled bank and cashier transactions in addition to monitoring
inventory, preparing clothing for sale, and receiving donations
. Coordinated creative opportunities to increase business and revenue while
promoting a positive work environment
Data Entry/Receptionist
March 2008-July 2008
Kelly Employment Service 4272 Washington Rd,
Evans, GA 30809
. Analyzed insurance claims for errors along with extensive data entry for
a national insurance company and processed over 300 claims per day
. Expanded administrative skills as a receptionist for a local physical
therapist
. Assisted clients with check-in processes, received payments, and helped
with other delegated tasks
Order Entry/Invoicing
March 2006-October 2006
Serta Mattress Company 701 Horizon South Parkway,
Grovetown, GA 30813
. Processed dealer orders and bill of lading for all previous days'
deliveries for payment, assisted in setting up deliveries with various
vendors, and handled all hotel contract orders
. Supported multiple front office departments with administrative duties
while refining my multitasking skills
. Aided the company scheduler with routing and scheduling outgoing truck
shipments
Customer Service Representative
July 2005-January 2006
Spherion/Electrolux Major Appliances 210 Pitcarian
Way, Augusta, GA 30909
. Sharpened oral communication skills to aid and surpass customer
expectations while providing technical support and customer care
. Assisted the call escalation team to help deescalate tensions with irate
customers seeking to receive customer support or product replacements
Food and Beverage/ Sales and Catering Manager
January 2004-May 2005
Augusta Inn and Conference Center 1075 Stevens Creek Rd,
Augusta, GA 30907
. Promoted from front desk clerk to Food and Beverage/Sales and Catering
Manager in seven months
. Strengthened written communication skills producing sales contracts,
scheduled and showed the property to present and future clients, delegated
obligations to eight employees, ordered supplies, and maintained inventory
for multiple departments
. Developed and executed a market action plan for banquet and group sales
department that helped to increase sales revenue by 10%
Volunteer Experience:
Fiscal Assistant, VA Medical Center (Uptown), Augusta, GA
June 1997-August 1997
Tutor/Life Coach, RHEMA Connections, Augusta, GA
March 2008-May 2008
Camp Counselor, RHEMA Connections, Augusta, GA July
2008-August 2008
Troop Leader, Girl Scouts of America, Augusta, GA
September 2008-April 2009
Additional Skills:
Microsoft Office Applications (Word, Excel, Power Point, Access, Outlook,
Visio, Publisher)
Typing speed- 57wpm
Experience using standard office equipment (Fax, multi-line phone system,
postage machine)
References
Available upon request
Contact this candidate