Customer Service High School

Sarah Fontenot

Present Address **** ********** *********, ** *****

Permanent Phone 734-***-****

ablupl@r.postjobfree.com

Dedicated University of Michigan psychology graduate pursuing a Member Services Associate

Objective

position with the Health and Fitness Center at Washtenaw Community College.

University of Michigan, Ann Arbor, MI

Education

Bachelor of Arts in Psychology, 2009

(with added emphasis in Research Methods and Child Development)

Overall GPA: 3.1/4.0

Lincoln Senior High School, Ypsilanti, MI, 2005

Emphasis on College Prep

Overall GPA: 3.9/4.0

Cognitive Psychology; Statistical Reasoning; Statistics & Data Analysis; Applied Statistics;

Relevant Coursework

Research Methods & Design; Contemporary Political & Social Issues; Psychology; Social

Development; Communications; Social Cognition; Developmental Psychology; Advanced

Developmental Psychology; Educational Psychology; Sociology; College Writing

University of Michigan, Ann Arbor:

Activities

• Elementary and Middle School Tutor

• Volunteer- S.O.S. Community Shelter, C.S. Mott Children's Hospital

Lincoln Senior High School:

• National Honor Society Representative

• Student Council Member

• Technology Department Office Assistant

• Cadet Teacher

• Volunteer – Ronald McDonald House, Salvation Army, C.S. Mott Children's Hospital

Girl Scouts of Huron Valley (12 Years)

Named the Employee of the Month 2 times

Honors And Awards

Girl Scout Silver Award Recipient

REI, INC. Ann Arbor, MI March 2008-Present

Experience

Customer Service Specialist

• Contributed to the 2008 growth of the co-operative by influencing customers to become lifetime

members resulting in selling 152% of my yearly membership goal

• Perform extensive customer relationship management, responding to account and product

inquiries and delivering high-quality service and products

• Improved the communication between store managers and customer service specialists with the

development of a communication binder organized by date and relevant categories in June 2008

• Employee-of- the-Month in September 2008

Emerson School Ann Arbor, MI December 2007-June 2008

After School Program Counselor

• Developed leadership and team building skills by working with fellow counselors and teachers

to design and implement educational activities to engage students of varying ages.

• Tutored elementary students 4 days a week in math, science, English and history

• .Mentored 6-8th grade students by providing support in program completion, confidence

building and transitioning to further education or the workforce.

Rolling Hills County Park Ypsilanti, MI March 2007-September 2008

Summer Cashier

• Provided fast and friendly service to encourage repeat business

• Recognized as Employee of the Pay Period in June 2008 as voted by coworkers

Improved water park employee and patron relationships by increasing the presence and clarity of

park rules and regulations signage

Skills • Ability to handle multiple tasks / projects and work well under pressure.

• Excellent planning, organizational, and time management skills. Have worked 2 jobs while

taking 18 credit hours.

• Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel, and Typing 40

WPM.

• Excellent verbal and written communication skills. Have frequently given presentations to

small/medium sized audiences.

Ability to interact with a diverse group of individuals in team environments. Proficient in

conversational French.

Contact this candidate