Wesley M a rc Felix

**** *. **** **.

Tampa, FL 33609

Cell 1-813-***-****

Cell 2-305-***-****

ablunm@r.postjobfree.com

Objective

I am searching to obtain employment in a stable and

I.T. team environment, which will allow me to contribute my I.T. experience

to a shared goal with growth and expand my knowledge through real life

experience. I have customer service experience in corporate America

with Technical knowledge for extended support.

Education

- Center for Technology Training March 2009 - Sept 2009

- Hillsborough Community College Jan 2010 - present

- Thomas Jefferson High School Aug 2001-May 2005

S umma ry of Qualifications

A determined, energetic and certified individual. Proficient with many

types of computer software, as well as working with others. In terested in employment

& also, helping to th r ive within a company. Confident that my experience

exceeds/ over exceed the minimum job requirements and expectations. I am

currently searching for employment that will allow me to expand my

knowledge in the vast world of Information Technology, so that I can

create a solid foundation for my future success

P rofessional Experience

Feld Entertainment Sept 2008 - Present

Duties:

• Proficient in SalesForce and Cisco Integrated Phone systems.

• Completes both inbound and outbound calls as a Customer Service

• Representative. Fulfills a quota of 80 to 100 calls per day.

• Daily use of Microsoft Outlook

•

June 2010 worked as a private contractor for Action Aide I n te rnational i n

assisting with repair/troubleshooting of several laptops that needed to be shipped

out to Lima, Peru

Stream /Dell Inc April 2009 -August 2009

• Helpdesk/ Technical Support

• Inbound calls to aid customers in fixing technical issues.

• -I.T. Infrastructure cross t raining

• Troubleshooting Malware issues with 3 rd party software such as AVG, MacAfee and

M alware bytes

• Remote Desktop support provide through Dell-connect

20/20 Communication December 2007-August 2008

• Sold data, voice and video products: both Residential Consulting

and business to business account executive. Manager: Oversee 4-5

Employees, and t rain them on ways to sell products and to properly use

customer service.

Additional Qualifications :

T ri-lingual: Creole and English & French

P roficient: Microsoft Excel, PowerPoint, M icrosoft Outlook, Windows XP, Windows 7 and

W indows 2000

Accreditations & Certifications

Sept 2009 CompT IA A+ Certified PC Technician

• Actively pursuing Net+, CCNA

Certified Prometric Exam Administrator

References

• Kolya O. Barnes. 813-***-****

• Susie Demesmin 561-***-****

• Ezekiel Henson 813-***-****

Contact this candidate