Jessica R. Berardi

*** ***** ******* ** *** ***

Wilmington, NC 28412

910-***-****

Objective

I am a team player, and have a lot of experience in all fields of

customer service, administrative, and business knowledge. I have

strong telephone skills, as well as, the ability to communicate with

customers and resolving customer needs. I am looking forward to

working for company, show my abilities and enhance my skills to make

your office flow more efficient. My goal is to have a long term

career.

Qualifications

I am able to handle complex situation, great at multi-tasking. I have

a very professional attitude, computer savvy, a quick learner. Also

have handle answering multi line phone with the up most respect. I

have a great personality, excellent communication skills. I have

experience with meeting protocols, procedures and policy. I enjoy

office work, and organizing the financial or day-to-day operations of

a business. I have also supervised the activities of others, planed

work schedules, and maintained records. I enjoy interacting with

others and providing the public with services. Also I have instructed

people in learning new things, helping people solve problems, and

assisting others. I show careful attention to detail, are organized,

follow instructions well I am confident, and show leadership. I enjoy

working directly with people, either in groups or individually.

Experience

7/2008-6/2010 Wachovia Bank

Lead Teller

Proficiency in executing banking processes, daily transaction

reconciliation, sale of bank products, customer service, consistent

input of recommendations for procedural enhancement and personnel

management. Greet and assist customers, provide excellent customer

service, answer phones Enthusiastic, goal oriented and I know my

customers well and I'm proud they ask for me by name.

Assign Keys and combinations, complete daily/monthly reports, Maintain

vault, ensure branch stays within currency guidelines, mentor

coworkers & answered any questions, balance ATM, order currency and

supplies. Ensure assigned tasks are completed daily, monitor and track

teller balancing, and over/short, process bill payments. Assist FCM

with summary of service calls. Oversee large cash transactions,

internal currency transfers Ensures daily balancing of each teller

station at close of business and all monies secured according to

procedures, Process new check order, and change of addresses.

4/2003 - 4/2008 Lowe's Foods Incorporated Wilmington, NC

Bookkeeper & Customer Service Manager

Processing vendor invoices

Receiving products form vendors

Checking invoices for proper charges

Price changes

Employee scheduling

Daily bookkeeping report

Daily deposits

Transmitting Western Union and initiating money orders

Ordering supplies

Handling customer complaints

Operating multi-line phone and paging systems

Computer data entry

Organizing Fund-raisers

Training cashiers and supervisors

Transmitting lottery

Dealing with customer refunds

Supervising shifts

Reconcile tills, and reset new base

07/2007 - 07/2008 Equity One Wilmington, NC

Account Representative:

Printing & Processing daily reports

Entering payroll

Preparing and issuing checks

Train new hires

Operating multi-line phone

Reviewing taxes and using cash flow charts

Obtain complete and accurate applications

Assist our customer with inquires regarding mortgage products

Processing payments and balancing cash box daily

Working collections to reduce branch total delinquency

Processing consumer, sale, and mortgage loans / also close these

loans. Working side by side with sale associates

Processing 20+ loans per month

Review Files

accurately analyze a variety of credit reports and/or approved loan

and turn downs

10/2006 - 07/2007 Verizon Wireless Wilmington, NC

Customer Service Representative:

Explaining customer invoices

Reworking customer bills

Processing payments

Resolving customer complaints

Walking customer through online accounts

Inputting customer information

Taking 60+ calls a day

Following up with customer accounts

Resolving equipment issues

Computer Software Experience

Argo, & MainFram Micro Soft Office,

Word, Excel, Outlook, Lotus Notes etc

References Available Upon Request

Contact this candidate