QUINNETTA BOGAN
**** *. **** *** * MILWAUKEE, WI 53209 * 414-***-**** *
ablun5@r.postjobfree.com
To obtain a responsible and challenging position with a progressive company
where my work experience will have valuable application and utilization of
my opportunity for advancement.
Work History
Metavante/F.I.S, Milwaukee, WI 11/09 - PresentCustomer
Service Representative, Inbound Call Center. Support cardholders
with accounts balances and transaction history.. Report lost and
stolen cards.. Supported disputes with merchants and fraudulent
transactions.. Handle escalated issues.. Balance accounts
with account maintenance.. Answer inbound calls per day in a high-
volume, fast-paced contact center.. Maintain customer satisfaction
& demonstrate patience / telephone etiquette with customers.Boston Store
Department Stores Sales Representative, Glendale, WI 01/09 -
02/10Assisted customers with item selection, operated computerized cash
register, balanced cash register daily, monitored inventory and stocked
shelves.
. Set new monthly sales record, surpassing all sales associates for any
given month in company history.
. Accurately balanced cash register daily. . Maintained detailed paperwork
for inventory control. Operated automated inventory equipment.. Handled
customer problems with patience and sensitivity.. Trained new associates.
Bessie's Daycare, Milwaukee, WI 06/03 - 02/10
Child Care Teacher
. Planned and implemented developmental programs, based on observation of
individual children.. Observed and recorded children's growth, behavior and
development, and discussed with parents.
. Deep ability to communicate effectively, both orally and in
writing.. Excellent ability to provide basic nutrition and hygiene
services for infants and young children.Computer skills
MS Word, Excel and PowerPoint, Typing 60 words per minute / 10-keyEDUCATION
Midwest High School, Milwaukee, WI High School Diploma
2000/2004
References Available Upon Request