Human Resources Customer Service

Gloria Alston

Cell Phone 614-***-****

********@***.***

Objective: To obtain an interesting and challenging position with a progressive company that offers opportunity to utilize

my extensive experience in Office Management, Human Resources, Payroll and Benefit Administrator and, Accounting.

Skills: Strong attention to detail, ability to manage, prioritize and organize multiple functions concurrently to meet

deadlines with accuracy. Strong customer service, excellent interpersonal, verbal, written and communication skills.

Computer Software: Proficient in Microsoft Office, Word, Excel, Access, Power-point, Publisher, Outlook and Internet

Explorer, Lotus Notes, Valiant HRIS, Ivantage HRIS, People Soft HRIS, ADP Payexpert and Pro payroll system, Kronos time

keeping, Vision time keeping system and TimeCentr time keeping system .

Education:

University of Phoenix (2007-2010), Associates Degree-Business Management (AAB)

Columbus State Community College: Computer Programming/Social Behavior (1993-1994)

Academy of Court Reporting: Private Investigation (2003-2004)

Experience

CBS Personnel (April 2010 to Jun 2010) Temp contract

Exel

Payroll Specialist

• Process weekly/bi-weekly payroll for 3,000-4,000 employees.

• Maintain employee information as changes occur.

• Work closely with local and regional contacts to resolve payroll questions and concerns.

• Provide instruction and training to sites on payroll practice and policy.

• Perform pre/post audits to ensure accuracy of payroll submitted.

• Process off cycle checks as requested, compute wages calculations for any overpayment and update wage

history.

• Work with site start ups and shut downs to ensure employees are paid timely and accurately.

• Work to maintain compliance with state requirements for immediate payment of final wages.

• Maintain Cases in case tool

• Provide resolution to in coming call center calls and assign cases if needed.

Solid Waste Authority of Central Ohio (May 2009 to November 2009)

Human Resources Payroll Specialist

• Process bi-weekly payroll (exempt and non exempt)

• Update and maintain personnel records (i.e. new hires, terminations, promotion, demotions, garnishments,

judgments and deductions)

• Employee time sheet tracking and approval

• Maintain and process employee benefits (i.e. vacation, sick, personal, compensatory time)

• Process, reconciliation payroll payables

• Process monthly Ohio Public Employees Retirement System (OPERS) payments

• Train and assist Human Resource Director with implementation of new payroll system, exempt and non

exempt performance evaluations and company policy and procedures

The Diamond Group (September 2007 to October 2008)

Human Resource Manager - Payroll/Benefits Administrator

• Process, approve and audit payroll using Valiant/Vision payroll and employee schedule systems

(multi-state)

• Process payroll according to government collective bargaining agreements (CBA) and federal wage

determination (FWD)

• Process weekly Health and Welfare, 401K, Pension and ERISA benefit payments

• Maintain employee vacation, sick and personal hours and process adjustments

• Oversee the effective and efficient administration of and compliance with collective bargaining

agreements

• Assist in orientation with new contracts and employees

• Enter, maintain and update employee data using HRIS Valiant, (i.e. new hires, terminations,

promotions, changes and deductions)

• Maintain confidentiality of Human Resources and payroll documents and forms

• Compiles data from personnel records and prepares reports using the HRIS

• Maintain and update employee benefits, insurance CORBA, FMLA, STD, LTD, LOA, workers

compensation and ensure company compliances with federal and state laws

• Prepare and process electronically EEOC reports in accordance to federal law

• Investigate and resolve employee issues and complaints

• Prepare detailed written summaries upon completion of investigations

• Respond, in writing, to grievances filed by Union(s). Promote timely, accurate, efficient grievance

processing and investigation, including resolving union grievances when possible

• Assist in company benefit audit

Glo’s Cleaning Service (May 1998 to June 2007)

Business Owner

• Conduct employment interviews, background screenings and training

• Oversee and approve payroll, accounts receivable, accounts payable and collection

• Prepare bids and proposals for City, State of Ohio, Government and private contracts

• Calculate weekly, monthly and annual budget and forecast

• Sales, training, supervision

Areoteck Temporary Service (February 2007 to August 2007)

JPMorgan Chase Bank

Payment Processing

• Accounts receivable and deductions

• Check and reject payments processing, payment applications, account research, reimbursements and

unapplied funds application

• Ensure all transactions are in balance on a daily basis and resolve any bank account outages with the service

level agreement

• Post delinquent payments (payoff, escrow, charge offs, bankrupt, backfield payments)

• Research, check and wire transfer posting, daily bank deposit and bank deposit reports

• Process Accounts Payable, daily and monthly reconciliation month end reports

• Maintain and process operating expenses and real-estate taxes for properties owned and leased by Chase

Bank, research and issue resolution.

• Lease Abstraction, tracking projects, lease terminations and subleases clauses agreements

• Maintain and process accounts payable, accounts receivable, operating expenses and real-estate taxes for

properties owned and leased by Chase Bank

• Research and Issue resolution.

ADECCO Temporary Service (January 2005 to January 2007)

United Parcel Service of America (UPS) contract seasonal

Payroll Processor

• Processes weekly payroll, payroll adjustments, termination pay offs, vacations and deductions for

approximately 3500 employees (multi-state)

• Process union dues for Teamster Local in Michigan and Metro Detroit

Storm Kings Incorporated (March 2003 to August 2006)

Office Manager

• Oversee and directs all aspects of Human Resource, payroll, accounts payable, accounts receivable and

general ledger functions

• Develop employment and vendor related policies and procedures such as recruiting, employment screening,

compensation, labor relations, training and employee relations

• Processes weekly payroll for approximately 250 employees (multi-state)

• Processed weekly vendor payments, sales commission and expense reports

• Generate month end and year end reports

• Process 1099’s and W2’s for employees and contractors

• Ensures compliance with all federal, state and local employment laws, constructions laws and licenses, obtain

permits and insurance

• Respond to the BBB and Attorney General questions and complaints for two states

• Prepare bids and proposals for City, State of Ohio, Government and private contracts

• Assist contractors with calculating cost

Contact this candidate