Manager Management
Resume:
Qualifications
Business Management ~ Center Facilitation and Improvement ~ Budget Analysis
and Administration ~ Business Development Consultation
Results-oriented, professional businessman with a comprehensive
background leading businesses in innovation and administration of entire
business. Seeking a position as District Manager to bring current
business management experience and budgeting expertise to the position.
Exceptional management, problem solving, grant writing and interpersonal
skills; recognized by senior management for being an intelligent and
innovative thinker. Outstanding judgment, supervisory and administrative
skills.
Professional Experience
KIDDIE ACADEMY DOMESTIC FRANCHISING, NATIONWIDE
2007-2010
New Academy Business Development Consultant
The New Academy Business Development Consultant provides consistent, high
level educational and operational analysis, as well as advice and support
to new and existing franchise owners and their staff. The NABDC supports
high quality child care programs and effective management at Kiddie Academy
locations, provides sound marketing and business planning advice, helps to
establish appropriate educational programming at academies, and aids in the
establishment of on-going training programs for academy franchisees and
their staff.
. Analyzes the business information (e.g., financial information, market
information, staffing, management practices, etc.) of franchisees in my
assigned territory
. Based on analysis, advises and consults with franchisees to drive
business growth and excellence in care
. Formulates strategies to assist the franchisees to develop and establish
superior operational quality and high standards in assigned territory
through regular communication and various visits
. Cultivates, establishes and preserves franchisee relationships
. Determines whether and ensures that all licensing regulations and Kiddie
Academy standards are being met during regular site visits
. Provides high quality operational or educational training to each
assigned academy at least once each year
. Supports an assigned territory of franchised academies and monitors
overall management, financial status, staffing, enrollment, curriculum
implementation and marketing
. Monitors and maintains current files on financial records, academy visit
documentation, correspondence, marketing spending and advertisement
placement, licensing visits, and insurance coverage on all assigned
franchise locations
. Assists and advises individual franchisees with all aspects of the child
care licensing process
. Participates in and lends expertise to the creation and delivery of
franchisee and director training
. Provides reference and research information as needed to franchisees
. Communicates and works regularly with the franchisee to develop and
establish effective academy marketing plans and to monitor implementation
. Communicates and works regularly with the franchisee to identify
financial issues, to assist academies in financial planning, and to
support academy growth
. Increased revenue on new slow growing academies over 75% over a one year
period
. 100% increase in New Academy opening months enrollment over 2007 and 2008
. Developed new process on opening academies that has increased initial
revenue
. Special Project group the reconfigured New Academy development process
(Training, Equipment process, Reporting, Tracking, Ramping, Grand Opening
Events)
Childcare Education Institute-
2010-present
Contracted Course Developer
ChildCare Education Institute (CCEI) is the leading distance training
provider in the child care industry and is Accredited by the Accrediting
Commission of the Distance Education and Training Council. CCEI provides
child care staff with a pathway for professional development, education and
certification goals. A student can start with individual professional
development courses, move into a certificate program and articulate
coursework into a degree program with one of CCEI's college partners.
Learning Care Group(Childtime),Las Vegas,NV, Seattle,WA, & DC Metro
2004-2007
District Manager
The District Manager is responsible for leading and managing multiple
childcare learning centers to include all business operations, profit and
loss, education/learning, and human resource functions. The District
Manager is accountable for managing up to 14 Childtime/Tutor Time Learning
Centers
. Have increased the each area's net rev. by a minimum of 40% and overall
growth by 30% over the past two
years
. Lead, inspired, and energized team members to accomplish the company
vision, mission and direction
. Provided an exceptional childhood learning environment/quality child care
service experience that exceeded customer expectations
. Established an environment of learning
. Directed the implementation of standardized education and curriculum
programs
. Achieved and maintained excellence in standards of operations
. Maximized center enrollment and sales revenue
. Controlled and managed expenses
. Achieved budgeted profitability
. Developed and implemented creative tactical marketing programs
Recruited/hired/trained/developed and retained superior talent
. Created a positive enjoyable work environment, inspiring trust and
loyalty among all center staff Proactively managed all center facilities
regarding safety, cleanliness, maintenance, and improvements
. Implemented and ensured the adherence to all company policies,
procedures, programs, and processes
. Lead and maintained appropriate certification, licensing and
accreditation programs and efforts Advised the centers on business and
operational systems and improvements to help them grow and become more
profitable
. Directly responsible for a $20 million dollar budget annually.
. Successfully directed three districts in highly populated areas, Las
Vegas, Seattle, Washington, DC
CHILDTIME, Raleigh, NC 2004-2005
Center Director/AM
. Responsible for operating procedures to provide an educational, caring,
and safe environment for the children and parents
. Promoted the positive image of Childtime in the community to achieve
profitability for the company
o Implemented cost effective environmental changes that have
positively impacted revenue
o Improved the image of the center for current and prospective
clients
. Acted as a liaison to other centers implementing positive changes in
their business
. Applied knowledge of applicable laws and regulations for compliance
purposes
. Hired, managed, and supervised more than twenty five staff members to
ensure quality education for students
. Demonstrated a strong appreciation of human growth at all levels
including children, parents, staff and community
. Related well to all people of the community regardless of ethnic, racial,
religious background or socio-economic level.
CR ME DE LA CR ME, Sterling, VA 2003-2004
Director of Administration
. Managed all aspects of the operating procedures for a nationally renowned
child care facility
. Responsible for all aspects of the annual budget and administration of
payroll
. Managed a team of 70 individuals in a 21,000 square foot building
. Responsible for all aspects of the budget including:
o Accounts Payable
o Accounts Receivable
o Controlling P&L activities
o Budget Analysis
. Ensured that clients were happy and continually worked to improve the
center's reputation for excellence.
CHESTERBROOK ACADEMY, Sterling, VA (Nobel) 2001-2003
Assistant Principal
. Responsible for school's day to day operations and management including,
marketing, running before and after school programs successfully
. Managed the activities for the financial results of a two million dollar
operating budget, payroll, annual budget, P&L activities, employee
relations, program planning and assessment, and summer school camp
NORTH RALEIGH COUNTRY DAY SCHOOL, Raleigh, NC (Nobel) 2000-2001
Program Coordinator/Camp Director
. Worked extensively with Principal to ensure the highest quality care for
after-school program
. Responsible for coordinating all before and after-school activities
. Managed a team of 30 individuals on a six acre campus
. Responsible for hiring all summer camp staff and coordinating all camp
field trips
. Ensured that summer camp program stayed within budget to provide company
with an outstanding profit
. Directed staff and campers on all field trips
CAMPUS CHILD CENTER, Raleigh, NC
2000-2000
Teacher
. Worked with students at various academic levels, providing instruction on
the appropriate procedures for editing and writing research papers
. Helped children establish good work habits and respect for material and
each other
. Planed and implemented a curriculum for children, establishing clear
objectives and goals for activities
Professional Skills and Certifications
. MS XP, PowerPoint, Excel and WordPerfect, E-mail and Internet, SPSSX,
ADP, Office Center, PeopleSoft, Franconnect, Quickbooks
. Numerous years experience in A/P, A/R, Budget analysis, and payroll
. Certifications: B-SAC, SIDS, Playground Safety, First Aid/CPR, Level I
Administrators Certificate
. Director's Academy - CHILDTIME professional training program
. Franchise Workshop-KIDDIE ACADEMY professional training program
. Membership: NC-AEYC
Education
WESTERN CAROLINA UNIVERSITY, Cullowhee, NC
Bachelor of Science in Sociology, 2000
~ Minor in Criminal Justice
References
Michael Miller, CEO/President, Kiddie Academy Domestic Franchising,
Eva Schulte, VP of Franchise Operations, Huntington Learning Centers,
Mike Firth, Director of HR, US Cellular-Phone: 541-***-****
Anne Manousos, Division Vice President, Learning Care Group---Phone:
Kevin Murphy, VP of Operations, Kiddie Academy Domestic Franchising-Phone:
William Endres, Chief Operating Officer, Kiddie Academy Domestic
Franchising-Phone 410-***-****
Contact this candidate