Customer Service Training
Resume:
Veronica Shriver
York, PA *****
Objective: Drive and contribute to goals and objectives via a management
position. Lead and build teams, oversee workflow, production, purchasing,
inventory, and distribution. Achieve opportunities for further growth and
advancement within the company.
Work Experience:
9/09 - Present
Nestle, Dreyer's Grand Ice Cream, Inc.
o Operations Supervisor
o TPM Leader for Pilot Line
o Implemented several TPM systems
11/08 - 9/09
Robert Half Management Resources
Contract Employee for The Dannon Company
o Associate Operations Manager
o Maintained inventory levels to minimize product low code
o Managed inventory turns of 3 days
o Managed the warehouse CHEP Account
o Worked closely with 3PL to minimize customer shortages
o Conducted weekly DC Workshop to improve operations' performance
1/97 - 8/08
Safeway, Inc. Ice Cream Plant
o Buyer/Planner, Shipping, Receiving, Quality Control, Operations
Supervisor
o Key member of leadership team that started up the Ice Cream
plant. Included hiring and training of associates along with
development of "Mission Statement", created standard operation
procedures and policies leading to a World Class Manufacturing
environment.
o Planning and organization of production and shipping
activities, associate development, inventory management, 5-S and
visual factory implementation.
o Contributed to implementing and maintaining a petition-free and
union-free environment through active engagement of associate
development and providing fast feedback.
o Successfully implemented several systems in Buyer/Planner
position to streamline production forecasting, production
planning, and shipping to include FIP/FAS and "One Network"
which resulted in improved customer service level from 95% to
98%.
o Implemented a plant work schedule of four, ten hour shifts and
implemented production load leveling which resulted in a labor
savings of at least $62,000 per year.
o Kaizen Team Lead focused on product changeovers by developing
standard operating procedures and communication vehicles which
resulted in a 50% reduction in product changeover time.
o Developed and managed departmental budget and managed
financials in compliance with Sarbanes Oxley.
o 5 S and Safety Coordinator
o Partnered with Maintenance and participated on various TPM
events such as Six Sigma, Lean Manufacturing, 5S, Kaizen, Root
Cause Analysis, and Safety.
Education and Related Experience:
o University of Phoenix - BS in Business/Management
o TPM Coaches Course through Nestle
o Thorough knowledge of HACCP, GMP, HTST and food safety
practices
o Successfully completed various Safeway systems-related training
> FIP
> FAS
> WSL
> Adage
o Successfully completed various Safeway-hosted training programs
> Food and Allergen Training
> HACCP
> GMP
> Diversity
> Sexual Harassment
> M&W University
o Additional Outside Workshops and Training Programs
> Penn State University Ice Cream Short Course 2007
> Petition-free training
> Ice Cream Basics and Food Safety - Randolph and Associates
> Sanitation and Chemical Safety - Ecolab
> Word, Excel, PowerPoint, and Access
Dale Carnegie Course - Bellevue, Washington
> APICS Inventory Management - Kent, Washington
> Forklift Certification Training - Kent, Washington
> Community College of the Air Force
> Equipment Custodian Training - RAP Alconbury, UK
> NCO Preparatory Course - RAF Alconbury, UK
> Block 1 Supply training - Loring AFB, Maine
> Inventory Management Technical School - Lowry AFB, Colorado
> Basic Military Training - Lackland AFB, Texas
. Dallastown Area High School, General Studies Diploma -
Dallastown, Pennsylvania
Decorations, Medals, and Awards:
o United States Air Force Veteran
o Safeway Perfect Attendance Awards
o AF Good Conduct Medal
o NCO Professional Military Education Ribbon
o National Defense Service Medal
o AF Overseas Service Long Tour Ribbon
o AF Training Ribbon
o AF Longevity Service Award
o Outstanding Unit Award
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