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Customer Service Software

Location:
Muncie, IN, 47304
Posted:
August 23, 2010

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Resume:

JAY GIACONE

**** *. ********* **** ******, IN *7304 765-***-****

ablugu@r.postjobfree.com

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* ******** *********** *********

Visionary software executive with the ability to create new products and

cultivate partnerships, while improving employee productivity through

strengthened relationships.

Outstanding software development and management professional with over 20

years of expertise in new technology and sustaining engineering.

Spearheaded the creation, development, and delivery of advanced

technologies maintaining corporate leadership in the industry. Catalyst in

the conceptualization and application of strategic planning, in the

negotiation of corporate partnerships, creating revenue growth and

technological expansion. Top-flight communication, interpersonal,

analytical, and organizational skills with the ability to direct systems

architecture design and development across multiple platforms.

Core Knowledge & Skills:

? New Product Engineering ? Project Management ? Budget Management

? Sustaining Engineering ? Strategic Planning ? Team Development

? Corporate Vision ? Partnership ? SDLC Best Practices

Negotiations

1 PROFESSIONAL EXPERIENCE

ONTARIO SYSTEMS, Muncie, Indiana

1995- 2009

- Independent Software Vendor providing market leading software products to

the Receivables Management market space.

Director of Engineering

2009

Reported to COO and directed a staff of managers and software engineers.

Developed department policy and standards, directed development activities,

hired, trained and reviewed staff, planned and managed software releases,

and advised senior management.

Selected Accomplishments:

> Prepared and administered an annual operating budget in excess of $3M.

> Led engineering team of 53 consisting of engineering managers, in-house

software engineers, and offshore software engineers.

> Collaborated in corporate negotiations with IBM, Microsoft, and Oracle

leading technological architecture and new product development

discussions.

> Contributed to partnership with Microsoft crucial to meeting goals of

$200 million in revenue and $50 million in profit by 2012.

> Increased capacity 45% through the implementation of a flexible staffing

model.

> Established relationships with offshore Indian resources developing

strengthened management relationships.

> Created and implemented strategy map and balanced scorecard for

engineering group.

Manager of Engineering

2007- 2008

Managed a staff of supervisors and software engineers. Managed all

development activities for the Artiva and CollectSavvy products, hired,

trained and reviewed staff, planned and managed software releases, and

advised senior management.

> Lead team of over 40 new product and sustaining engineers creating

consistency and continuity in customer service and new product

development.

> Created new enhancements for the Artiva family of products, which are

used by 50 Ontario clients with an installed base of over 10,000 seats.

> Led development of new CollectSavvy product using Java and open source

technologies

> Reorganized sustaining engineering teams increasing efficiency and

customer satisfaction.

2 JAY GIACONE

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2 PROFESSIONAL EXPERIENCE CONTINUED

> Improved functionality and quality of existing software through root

cause analysis allowing engineers to be utilized for enhancements rather

than support. Completed quarterly maintenance releases for all Artiva

products.

Supervisor of Engineering

1997- 2006

Supervised team of software engineers and managed all aspects of their

projects. Managed the completion of multiple significant projects crucial

to the success of Ontario Systems including the Year 2000 and Artiva

projects. Artiva was Ontario's next generation product that would replace

the legacy FACS product. I managed all of the financial features that went

into the product. In addition to enhancement releases I managed the

maintenance releases for multiple prior versions of Artiva and served as

point of contact for escalated internal and external engineering issues.

Selected Accomplishments:

> Led development of next generation product Artiva.

> Started development of CollectSavvy product using Java and open source

technologies.

> Utilized development methodologies including waterfall, agile, RUP,

Scrum, PDM, and ODF.

> Managed 10 software engineers and 60 individuals across all corporate

departments for successful completion of the Y2K Project.

Systems Analyst

1995- 1997

Designed, developed, and maintained portions of Ontario's flagship product

FACS, the leading product in the receivables management market space.

Selected Accomplishments:

> Doubled corporate size through the enhancement and implementation of

Ontario's flagship FACS product for large account.

> Designed and developed interface product creating communication between

10 business units and over 300 hospitals.

> Sold interface at $55K each.

BALL CORPORATION, Muncie, Indiana

1989- 1995

Programmer Analyst

Senior Programmer Analyst

Supported and enhanced mission critical software applications for $2.4B

manufacturing businesses.

2 TECHNOLOGIES

Windows, UNIX, Linux, .NET Framework, C#, Silverlight, Java script, SQL

Server (SSIS, SSAS, SSRS), Dynamics CRM/XRM, Sharepoint, Visual Studio Team

Foundation Server, Biztalk, Office, Intersystems Cache, Rational Rose,

MagicDraw, Crystal Reports

J2EE, Spring, Hibernate, Adobe Flex, JMS, Eclipse, Apache, MySQL,

Subversion, Hudson, CVS

IBM DOS/VSE mainframe, VSAM, DL/I, COBOL, CICS, DOS JCL, PowerBuilder,

Oracle, C, AS400, RPG

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5 EDUCATION & PROFESSIONAL DEVELOPMENT

INDIANA STATE UNIVERSITY, Terre Haute, Indiana

Bachelor of Science: Computer Science, 1988

FLASHPOINT, Indianapolis, Indiana

Frontline Leadership, Leadership Challenge, Crucial Conversations



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