LESLIE “DALE” RUSSELL

*** ** ***** *****

Beaumont, CA 92223

951-***-**** ablugb@r.postjobfree.com

SUMMARY

A career minded professional with recent educational experience in all phases of Medical Billing and Insurance

coding. Seasoned professional with many years of management experience in business office environments.

Areas of expertise include:

• HIPAA certified

• HCPCS and ICD

• Microsoft Office

• Lotus Suite

• Mentoring

PROFESSIONAL EXPERIENCE

INTERNATIONAL BUSINESS MACHINES INC, Armonk, New York 1999 – 2008

Business Area Manager

Managed Level 3 Support and Build Teams for Siebel internal account. Managed overall project staffing

requirements, for both internal and external customers. Implemented employee skills development initiatives,

using recommended learning interventions and provided mentoring and employee coaching support. Addressed

day-to-day HR administrative activities, including measurements and tracking compliance.

• Averaged 83% employee participation in recommended e-learning seminars and workshops.

• Performed at 10-15% above targeted goal of 85% in measurement and compliance tracking for

administrative duties, such as: time reporting, and required HR training, etc. Considered Subject Matter

Expert for Human Resource by the organization.

• Ensured employees had appropriate tools and resources for successful completion of assignments.

• Achieved 100% success rate in placing employees in both internal and external assignments.

TECHNOLOGY SERVICE SOLUTIONS, Santa Fe Springs, CA (joint venture between IBM / Eastman

Kodak) 1995 – 1999

Field Service Manager

Managed delivery of hardware and software support for 5 National accounts, each with multiple locations, and

transitioning of GE customer accounts and employees to IBM processes, tools and methodologies.

• Trained employees on the use of IBM tools and methodologies

• Converted GE customer base to IBM client process, while providing uninterrupted service support and

meeting Service Level Agreements on contractual measurements.

• Maintained above 95% customer satisfaction, while integrating GE workforce into IBM structure.

GENERAL ELECTRIC COMPUTER SERVICE, Denver, CO 1987 – 1995

(IBM purchased this business from GE)

Regional Manager

Supervised the Technical support team and managed a field service delivery workforce of 75 employees for the

Western region. Managed the customer relationship with National accounts located in the geographical area.

LESLIE “DALE” RUSSELL PAGE TWO

GENERAL ELECTRIC COMPUTER SERVICE (continued)

• Achieved above average employee morale ratings for the last four years by restructuring the teams.

• Achieved 95% Customer satisfaction rating and improved overall customer satisfaction by meeting with

customer management teams to understand issues and concerns.

• Improved overall service performance by implementing a process to better track hardware defects and

improvements on hardware design and handling.

EDUCATION

Diploma, Medical Billing and Insurance Coding, UEI College, International Education Corporation Aug 2010

Business Management (completed 37 credits), Garden City Community College

PROFESSIONAL DEVELOPMENT

IBM Management and administrative courses: Coaching, Career Development,

Project Management Fundamentals, Microsoft Office, Lotus Smart Suite

MILITARY

US NAVY

Fire Control Technician Second Class

KANSAS ARMY NATIONAL GUARD

Staff Sergeant, Radio and Teletype

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