Customer Service Management
Resume:
Joe Schenk III
**** ******* ***** *******, *******, PA 1663 *******@*****.***
EDUCATION
Mount Aloysius College, Cresson, PA Graduation Date: May 9, 2009
Bachelors Degree in Business Administration with HR focus GPA: 3.9
. Graduated Magnum Cum Laude
. Member of the National Honor Society (Delta Epsilon Sigma Chapter)
Cambria-Rowe Business College, Johnstown, PA Graduation Date: March 2006
Associate in Specialized Business Degree in Management with Computer
Applications GPA: 4.0
SKILLS
Leadership Payroll Positive Attitude Outgoing
Dependable Multitasking PeopleSoft Adaptable
Professional Time Management Communication Customer Service
Problem Solving Effective Networking Public Speaking Organization
Team Motivation Training Online Recruiting Team Player
Microsoft Excel Microsoft PowerPoint Microsoft Publisher Microsoft Word
EXPERIENCE
Corinthian College, (Everest and WyoTech); Career Services Representative
II January 2007 - Present
. Career Services Team Lead
. Nominated and serve on the Career Services Advisory Committee
o Assist in determining best workplace practices
o Develop ideas for employee satisfaction and performance
. Use social media for recruiting: Facebook, Twitter, and Linkedin,
. Attend networking and career fairs on the local and national level
. Conduct one-to-one and group training on personal, communication, and
computer skills
. Prospect for candidates through cold calling and networking
. Develop long term relationships with employers
. Provide qualified potential employees
o Screen resumes and interview candidates to match skills to open
positions
o Achieved 98% acceptable placements
. Received "Gold Award" for highest placement in the division three
years running
. Top presenter, train employees on presentation content and delivery
. Supervise the Federal Work Study program
o Track budgeted monies on a monthly and per employee basis
o Work with non-profit organizations to promote community
involvement
o Locate and develop long-term community relationships
. Provide superior customer service to internal employees and
internal/external customers
. Create and maintain paper and electronic files
o Achieved a perfect audit score in 2009
o Use database programs to run reports and update records
. Create informational flyers for the department and the school
Joe Schenk III
7695 Admiral Peary Highway, Cresson, PA 16630 *******@*****.***
EXPERIENCE
United States Census, Johnstown, PA; Enumerator March 2010 - July 2010
. Locate homes based off of address and map data
. Conduct in person or telephone surveys to determine census day status
of the home
. Persuade uncooperative citizens to participate in the survey process
. Locate a proxy to verify homes that are vacant, demolished, do not
exist, or unable to contact
. Maintain confidentiality
Fastenal, Johnstown, PA; Management Trainee March 2006 - January 2007
. Customer Service (Business to Business and Retail)
o Used probing questions to determine customers' needs
o Used value and benefit approach to attract and retain customers
o Used prospecting and cold calling to increase customer base by
5%
o Researched product that will meet customers' need
. Completed initial sales and management training in record time
. Maintained stock and special order inventories
. Processed payroll and maintained files
. Conducted daily store management under the supervision of the general
manager
Sony, Mt. Pleasant, PA; Optics Technician January 1998 - March 2004
. Quality control
o Utilized microscope for evaluation of produce
o Adjusted equipment to make corrections to maintain quality
o Defect confirmation
. Performed daily line checks and routine maintenance
. Conducted defect training for manufacturing staff
. Trouble shooting on equipment to keep process flowing and minimize
downtime
. Trained new technicians and cross-rained fellow technicians into the
optics division
. Responsible for leading, training, and motivation manufacturing staff
. Communicated effectively between technicians, management, and other
departments
. Cross-trained into the four other areas in my department
. Used forklift to load, stack, and move product
AWARDS/CERTIFICATES
Certificate - Strategies for Success
Associate of the Month
Going Above and Beyond
Fred Pryor - Payroll Law 2009
COMMUNITY/MEMBERSHIPS
Assistant Scout Master 2006 - Present
Society of Human Resource Management 2008 - Present
Pittsburgh Human Resource Association 2010 - Present
Cambria Sumerset Human Resource Association 2009 - Present
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