Marcia Kolezynski

**** ********** ****

Parma Heights, Ohio 44130

440-***-****

Objective

Seeking a customer service position with growth potential that would

utilize both my technical skills and client service experience in the

medical environment.

Accomplishments

* Simultaneously trained four new employees to fill new positions in the

customer service reference lab while working

* Provided superior customer service as more hospitals were acquired as

clients continuing to give all of them excellent service

* Successfully multitasked to efficiently answer phones while problem

solving and returning calls

* Worked effectively without supervision as part of a three person weekend

staff in the blood bank

Work History

Cleveland Clinic Foundation - Cleveland, Ohio 1993 - 1997

Customer Service Representative (1995-1997)

* Answered a high volume of calls from various hospitals and laboratories

throughout the country on a multi-line phone in the reference lab

* Gave test results and used investigational and problem solving skills to

locate labs to do esoteric tests and procure specimens in our labs to add

additional tests

* Used Antrim and Sunquest custom computer systems

* Dispatched couriers, determining whether a pickup should be routine or

stat

* Faxed results, mailed missed reports, and obtained missing billing

information from clients

Medical Technologist (1993-1995)

* Answered all incoming calls to the blood bank, taking orders and entering

them into one of two systems

* Prepared requested products including thawing, pooling, filtering,

irradiation, and formation of aliquots

* Unpacked all incoming products and entered into computer inventory

* Instrumentation used included the cobe IBM blood cell processor to

process surgical salvage, pumps, and saline wash blood

Marcia Kolezynski

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Metrohealth Medical Center - Cleveland, Ohio

Certified Phlebotomist 1994-1995

* Collected specimens, computerized orders on two different computer

systems, and tubed specimens to the proper labs

* Worked independently on assignments, including hospital floors, medical

specialties, ob-gyn, and pediatrics

Richmond Heights General Hospital - Richmond Heights, Ohio

Medical Technician 1984-1985

* Collected blood specimens throughout hospital including emergency room

and medical intensive care

* Performed laboratory procedures, including pregnancy tests and routine

urinalysis

Education

Kent State University Bachelor of Arts, Cum Laude

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