Customer Service Sales

Patricia K. Roberts

**** **** ********, *****, **, 78219

Home: 210-***-****

Email: ablufh@r.postjobfree.com

Objective

Seeking a position utilizing my extensive knowledge and successful

experience in the customer service field that offers opportunities for

personal contribution and professional growth.

Skills

. Excellent customer service

. Knowledge of office administrative procedures

. Well organized and excellent time management

. Team player

. Effective communication

Career Profile

Texas Towing, San Antonio, TX 2009-

2010

Dispatcher

- Assisted with SAPD and County for towing vehicles

Emergency and non

- Assisted body shops and non body shop customers with towing

Services

- Provide customer service to customers trying to locate vehicle and

Helping them with understanding policies and procedures

- Data entry and billing paper work

American Medical Response, San Antonio, TX

2007 - 2009

Customer Service Relations

- Located providers for AMR Transport

- Provided customer service for AMR clients

- Input customer information and medical information

- Set up customer transport

- Assisted 911 emergency calls

Apollo Ambulance, Floresville, TX

2008 - 2008

Dispatch Manager

- Hired dispatchers as needed

- Oversaw customer and contract transport

- Set up schedule for ambulance and wheelchair transports

- Dispatched for county and outside areas

Millennia Medical Staffing, San Antonio, TX

2007- 2007

Human Resources

- Contacted and confirmed references

- Maintained employee files per OSHA standards

- Interviewed and hired of agency and hospital staff

- Created and maintained filing systems

- Organized and updated employee files per agency standards

Ralph Lauren, San Antonio, TX 2005 -

2007

Sales Associate

- Responsible for merchandising selling floor according to the

store floor plan

- Implemented training course for new recruits, accelerating

profitability

- Received outside sale calls

Clarke American Inc, San Antonio, TX

2002 - 2005

Customer Service Consultant

- Conducted account analysis and reviews

- Directed customers on key banking decisions

- Updated and implemented policies according to institution

regulations

Fidelity Residential Solutions, San Antonio, TX

2001- 2002

(Through Alert Staffing)

Relocations Assistant

- Contacted attorneys regarding titles and commitments

- Assemble and transferee files

- Verified that the file was being processed by all parties involved

(attorneys, transferees and clients)

- Ensured that documentation was being distributed of properly and timely

- Administrative duties including classifying documents, processing

checks, data entry and any other duties required

Pipers Creek, San Antonio, TX 2000 -

2001

Leasing Consultant

- Recognized for meeting and exceeding company-closing ratio

- Displayed ability to establish and maintain rapport with individuals,

resulting in 98% occupancy retention

- Highly developed interpersonal and human relation skills

Ann Taylor, Honolulu, HI and San Antonio, TX 1997-

2000

Sales/ Wardrobe Advisor

- Awarded for generating $1 million in sales/ year

- Responsible for merchandising selling floor according to the store

floor plan

- Implemented training course for new recruits, accelerating

profitability

Education & Special Skills:

2006 - 2007 Academy for Massage Therapy San Antonio, TX

Massage Therapy Mastery Program

2002 -2005 San Antonio College San Antonio, TX

Associate Of Applied Science, Emphasis Criminal Justice

1994-1998 Leeward Community College Honolulu, HI

Associate Of Applied Science, Emphasis Criminal Justice

MS Office 10 key Office Equipment

30 wpm Internet Customer service skills

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