Customer Service Administrative Assistant

Cynthia D. Roney

abluez@r.postjobfree.com

**** ***** ***. ****: 804-***-****

Petersburg, VA 23803 Cell: 804-***-****

Skillful and dedicated Business Executive with extensive experience with over 15+ years in business and office administration and over 7

years experience in the coordination, planning, and support of daily operational and administrative functions for Chiefs, Directors, Deans, etc.

Three years experience in HR generalist and Personnel Management duties.

Demonstrated capacity to provide comprehensive support for executive level staff including scheduling meetings,

coordinating travel, and effectively managing all essential tasks.

Proven track record of accurately completing research, reporting, information management, marketing, and business

development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve

accuracy and efficiency, and achieve organizational objectives.

Highly focused and results oriented in supporting complex, deadline driven operations; able to identify goals and

priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, Microsoft Visio®, QuickBooks, Microsoft Windows® operating system, type 85

wpm with complete accuracy.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Inventory & Supply

Complaint Handling & Front End Supervision Management

Resolution New Business Start up

Event and Conference

Planning

Personal Assisting Executive Assisting HRIS Systems

Professional Experience

Workforce Investment Board Petersburg, VA 02/10 to Present

Executive Administrative Assistant

In charge of daily assisting of Executive Director, and Board of Directors of National non profit organization. Planning, organizing

and overseeing work flow in accordance with Board Policies and Procedures as well as regulations and of federal, state and local

governments. Upkeep of Executive Director Calendar, and email. Aiding Fiscal Technician/Accountant in scheduling complex

timesheets and distributing payroll checks. Handling all incoming and outgoing mail, in charge of ordering supplies and equipment,

records management.

Plan and coordinate all conferences and events of Board meetings with city officials, and all

county administrators in accordance with Region XV of the Workforce Association.

Coordinate and oversee all correspondence and communications with Board Members and

Workforce Investment staff. Upkeep of all HR files for Board members and staff ensuring

compliance.

Ensure quality customer service through servicing displaced workers and others trying to

enter, or re enter the job market through the Workforce Association.

DREEMS Professional Group Richmond, VA 2006 Present

Executive Administrator & Coordinator

Direct, coordinate, support and oversee all administrative business and technical needs. Develop and implement improved

company procedures with research and studies. Work as communication and liaison publicist through assuring company acts in

professional and respectful spirit. In charge of scheduling, events, meeting and travel itineraries, cultivating businesses to business

relationship to ensure company continued success.

Continuous database management

Operation and setting up Training and Development seminars

Leading of all division initiatives, project and events (Project Management)

Overseeing Fundraising Activities

Virginia State University – Petersburg, VA 2006 2010

Administrative & Office Specialist

Served as Administrative Assistant to Dean of School of Business

Analyzing unit operating practices such as record keeping systems, forms control, office layout, and personnel requirements,

creating new systems and revising established procedures. Participating in interview of new applicants and conducting

orientation of new employees as needed. Locating and compiling information through reports, graphs, tables, records and

other sources of information. Assembling and categorizing facts and figures for written computation and calculations.

Managing calendar of Dean, Assistant Dean & Dept. Chairpersons.

• Conference and Meeting Planning

• Special Events Coordination

• Managing of invoicing and processing

• Preparation of PowerPoint presentations and Visio Documents

CQN, Inc. – Wilmington, DE 2004 2006

Personal Assistant

Served as Personal and Virtual Assistant to CEO and managers of internet marketing

company. Directed all administrative and project support efforts. Conducted in depth

business development research and compiled reports for review by CEO. Compiled and

distributed all reports and information for client review and feedback. Maintained time

sheets and invoicing for independent contractors and all other invoicing needs as requested

by CEO and managers.

Designed, coordinated, and maintained vital competitive analysis process to facilitate

implementation of company marketing strategy.

Developed presentations and scheduled all executive level meetings and travel. Prepared

bi weekly time, expense and travel reports. Managed invoicing and billing processes.

SPECIALIZED YOUTH SERVICES OF VA, INC. – Petersburg, VA 2001 to 2003

Administrative & Personnel Administrator

Provide administrative support for Executive Director and Program Manager

Administering human resource policies, programs and practices; including planning, organizing, developing, training, implementing,

coordinating, and directing. Developed and administered performance and appraisal programs. Coordinated and monitors new hire

orientation process. Monitors workers' compensation claims.

• Calendar Management

• Data Entry

• Conference and Meeting Planning/Set Up

• Assisted in the development and implementation of the policies and guidelines for the selection of employment,

supervision, suspension, discharge or removal of all personnel, positions, or employment.

CHEYNEY UNIVERSITY OF PENNSYLVANIA – Cheyney, PA 1999 to 2001

Office Manager

Directed day to day office operations, providing fundamental executive support to University Vice President and Dean

of Graduate Studies.

Coordinate and schedule all graduate school classes for students and rooms for faculty. Supervised two clerical support workers.

Served as liaison to other graduate school programs throughout the state. Coordinated meeting minutes in all Dean and faculty

meetings. In charge of all daily administrative duties in Graduate School.

• Database and Records Management through PowerCampus system

• Administrative Reporting

Education and Training

University of Phoenix Phoenix, AZ 08/2008

Present

Associates of Arts (Foundations of Business)

Working toward completion of Bachelor of Science in Human Resource Management

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time

management, leadership, performance assessment.

Train the Trainer Certified

REFERENCES AVAILABLE UPON REQUEST

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