Customer Service Sales
Resume:
Harriett Waldrop
Richmond, VA 23223
ablue9@r.postjobfree.com
SALES PROFESSIONAL
A highly talented, educated and seasoned Sales Professional eager to apply
dynamic business management, consultation, practices, strategy and client
relations skills. Accomplished closer and top producer, dedicated to
overseeing sales growth, marketing and key initiatives for development of
new sales. Adept ability to develop and capture several million dollars in
revenue, increase profitability, customer satisfaction and retention.
Confidently accomplishing important business objectives by developing
collaborative internal and external relationships. Dynamic, independent,
driven, versatile, articulate, persuasive, confident, trusted, strategic,
and creative.
Professional Skills
Sales/Marketing Account Management/Development
Strategic Planning
Prospecting/Closing Customer Service/Retention
Proposal Development/Presentation
Networking/Cold-Calling Forecasting/P&L
Contract Negotiations
Partnership Development Market/Business Analysis
Project Management
Employment Background
Alliance Business Interiors - Richmond, VA
2008 - Present
Alliance is a full service office environmental resource providing interior
office design, furniture and equipment to businesses.
Senior Account Manager
. Directly responsible for successful professional introduction,
marketing and sales of Kimball Office products and Alliance Business
Interiors products and services for greater Richmond and surrounding
markets.
. Diligently attend to revenue production, territory development and
account services through implantation of expert sales and account
management techniques.
. Established strong business partnerships with the A&D community,
facilities management, property management and corporate end users to
facilitate product introduction and services.
. Consistently meet or exceeded sales goals and provide exceptional
customer service.
Chasen's Business Interiors - Richmond, VA
2006 - 2008
Chasen's was one of the largest office furniture dealers in the mid-
Atlantic region, selling mostly to corporate clients and government.
Senior Account Executive
. As key member of performance driven sales team, aggressively pursued
new business opportunities.
. Successfully introduced new products, solicited new accounts, prepared
proposals, led presentations, and negotiated pricing for corporate
clients generating over $1M in new business.
. Professionally serviced and negotiated contracts for products and
services for several key clients attaining profitability and customer
service objectives.
. Recognized as the top producer for the Richmond office and top five
producer for four locations in Virginia.
Design and Details - Richmond, VA
1999 - 2006
Owner
. Principal and owner of a retail/residential specialty shop
specializing in furniture, accessories and design services.
. Prepared realistic business plan, monitored planned vs. actual results
and made adjustments as required.
. Professionally negotiated exclusive product agreements with
manufacturers for product lines and pricing to achieve greatest
business and customer service results.
. Established effective partnerships with contractors, designers,
manufacturers and retail customer base.
. Recognized by local and national press for innovative products and
services.
Contract Specifix - Richmond, VA
1991 - 1998
Account Executive
. Through aggressiveness and determination, generated between $5M - $7M
of business annually.
. Successfully created/executed strategic sales plans for Steelcase and
affiliated products to generate new and repeat business.
. Professionally managed/ negotiated contracts for products and services
to major accounts, including Fortune 500 companies based in Virginia,
for regional and national offices meeting all customer needs and
business goals.
. Recognized as Top Producer for sales and services for over five years.
Additional Experience
Progressive Lighting - Atlanta, GA
1989 - 1991
Account Executive/Sales Manager
(Awarded Salesperson of the Year)
Kennedy Antiques - Atlanta, GA
1986 - 1989
Showroom/Auction Manager
Georgia Lighting - Atlanta, GA
1981 - 1985
Sales Associate
(Awarded Salesperson of the Year)
Education
Bachelor of Arts in Interior Design
Mary Baldwin College - Staunton, VA
Associations
International Interior Design Association
Greater Richmond Association for Corporate Real Estate
Commercial Real Estate Women
International Facilities Management Association
Mentor, Communities in Schools Program
Mentor, Visual Arts Center after School Art Program
References Available Upon Request
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