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Customer Service Sales

Location:
Stuart, FL, 34997
Posted:
August 23, 2010

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Resume:

REBECCA J. JENKINS

Stuart, FL *****

ablue5@r.postjobfree.com

321-***-****

Objective: Permanent, contract or part-time employment with a manufacturer or service provider in Human Resources, Payroll,

Accounts Payable, Contract Administration or Customer Service

Qualifications: Twenty-five years professional experience in manufacturing, healthcare and financial institutions. Continuously

promoted to leadership roles, organized, efficient, motivated, team player with strong work ethics and positive outlook. Will

provide the necessary skills to make a positive contribution in any organization.

• Two years college education in Accounting, General Banking and Microsoft Office Applications from Indian River State

College

• Proficient in many MIS: MRP/ERP systems, Microsoft Office Products: Word, Access Excel

• Certifications: Florida Labor Law, ADA & FMLA Acts of Florida, Leadership Skills & Application, Banking Principals

Professional Experience

Home Depot, of North Melbourne, Florida, (Part Time), (Jan. 2009-Sept. 2009)

Commercial and retail sales distributor of commercial and home building supplies, products, accessories and equipment

Sales Associate/Cashier:

• Front-Line, Self-Serve, Garden, Cashier and Returns Specialist responsible for customer purchases, register

management, customer service, returns evaluation and disposition, product stocking, shelf maintenance and theft

prevention

• Inventory Specialist responsible for departmental inventory, cycle counts and inventory reconciliation

• Home Depot, Departmental “Product Knowledge” certifications in Paint, Garden, Hardware. Customer Service and

Cashier

• Two time recipient of the “Homer Award”, a customer recommended award for outstanding customer service

Turbo Combustor Technology Inc., Stuart, Florida (2005-2008),

Aerospace OEM contract manufacture of jet engine combustors and military flight hardware employing 300 personnel

HR Generalist:

• Assist in the hiring process with resume screening, interview arrangements, preparation of formal job offers, schedule

physicals and drug screens, perform criminal background checks and employment, social security and I9 verifications

• Employee orientation for all new hires reviewing company policies, procedures, benefits and OSHA safety regulations

• Administrate COBRA/HIPPA plans, worker-compensation claims, and conduct Department of Labor audits

• Corporate spokesperson during monthly employee’s meetings conveying benefits and corporate policy changes

• Open Enrollment presentations, prepare and process 401k contributions, rollovers and loan request

• Administrate all insurance plans to include: medical, dental, life and short/ long term disability

• Assist management with Affirmative action, terminations, exit interviews, disciplinary and attendance policies

• Assist, plan and participate in company social functions: employee birthdays, charity walks, picnics, and holiday events

Hospice of the Treasure Coast, Inc., Stuart, Florida (1997 to 2005),

Non-profit organization specializing in end of life healthcare for the terminally-ill, consisting of 350 personnel

Interim Human Resource Manager: (2004-2005)

• Responsible for employee staffing, maintaining and enforcing company policy, oversee benefits, safety and employee

training programs, administrate employee disciplinary action, and execute corporate objectives

• Coordination of re-organization, consolidation and downsizing of Hospice of St Lucie into Treasure Coast Hospices

Benefits Coordinator: (2001-2003)

• Manage and administrate worker’s compensation claims, group medical, dental, short and long-term disability insurance

• Executive coordinator between the third party administrator and the 401K / 403B provider

Accounts Payable Administrator: (1999-2000)

• Manage and supervise Account Payables, resolve invoice discrepancies, maintain financial reports for management

• Signature and expense verification for authorization of Purchase Orders and resolution of supplier invoice discrepancies

Payroll Administrator: (1997-1998)Manage and supervise Payroll department to meet FSLA & corporate policies, resolve wage

discrepancies and payroll disbursement

Financial Banking Career

(1981 To 1997)

First National, Bank & Trust of the Treasure Coast, Stuart, Florida (1987-1997) (Reorganization / Merger)

Barnett Bank of Martin County, Stuart, Florida (1985-1987), (Career Advancement)

American Bank of Martin County, Stuart, Florida (1981-1985), (Career Advancement)

___________________________________________________________________________________________________

TITLES & POSITIONS:

Senior Teller, Bank Auditor, Teller Supervisor, Teller Trainer, Interim Cash Room Supervisor, Operations

Specialist, Customer Service Representative, New Accounts Specialist and Bookkeeping Manager

Duties included:

• Administrate bank secrecy policies for large currency transaction, reporting exceptions to the IRS

• Perform branch audits on 16 branches to include cash reconciliation, monetary instruments and safe-deposit boxes

• Prepare departmental budgets, operational reports, maintain and prepare branch operational performance matrix’s

• General ledger accounting, bank balancing, reconciliation, asset management, financial statement preparation

• Compose and publish teller training manuals for: operations, currency transaction, and security procedures

• Supervise and train tellers and new employees on operations, methods and procedures of teller terminals, cash handling

and security processes

• Quality assurance performance audits on branches, departments, and employees for policy adherence

• Customer Service training for all new hires on policies, procedures when dealing with a customer

Achievements:

• Preformed branch, departmental, and employee audits uncovering thousands of dollars in

misappropriated funds

• Continuously promoted to leadership rolls and positions during my 16 year tenure in

banking institutions

Logan Mercantile Department Store, Logan, West Virginia (1978-1980)

Sales Associate:

• Supervise and train departmental staff, receive, verify and sign for incoming merchandise

• Assign pricing, label items and adjust prices to match current seasonal sales promotions

• Department layout for holiday themes, operate cash registers and report daily revenues to management

High School Graduate from Logan High School, West Virginia (1975-1978)

Course of Study: College Prep and Secretarial/Clerical

Indian River State College, Stuart, Florida,

Continued education in Business and Accounting specializing in Banking

Desired Salary: Negotiable

References: Upon request



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