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Technician Customer Service

Location:
OR, 97405
Salary:
$65,000+
Posted:
January 08, 2013

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Resume:

KATE BERGMAN

OBJECTIVE

Seeking a position as Electric Engineering Technician/Engineering Technician

EXPERIENCE

**** **** ****

Electric Distribution Senior Engineering Design Technician

Lead electric distribution engineering design services for external and internal customers.

Held lead position over five technicians to include their training and project management

GIS and Fiber Optic design

1993 – 2009 EWEB

Electric Distribution Technician III

Advanced and demonstrated ability to apply engineering skills, interpret utility policy and procedures for service and

design of electric distribution systems.

Prepare cost estimates, economic analyses and project authorizations.

Engineer, design and project manage various types of distribution work of a complex nature and scope.

Organize and lead special projects and project teams through final build.

Advanced skills in organization of coordinating design, materials, records, permits, contracts, easements,

schedules, crew availability and final build of distribution projects.

Proven skills in persevering to solve customer’s problems and concerns. Adept at defining customer

requirements and meeting their needs.

Proven ability to respond immediately and positively to the needs of other EWEB employee groups,

developers, engineering firms, City Officials, customers, and Electric Distribution work group.

Provide direction and training of Tech I’s, II’s, and III’s.

Managed and assisted in the implementation of the PUC Maintenance Program for the Distribution

Section. Successful interface with Electric Operations staff, EWEB Joint Utility Personnel, electric system

inspectors and Inter Agency Joint Utility groups.

Proficient in Smallworld GIS. Developing skill set with ESRI GIS.

Successful performance managing electric service area intermittently for Area Tech while on vacation or

leaves of absence.

May 1991 – July 1993 EWEB

Electric Distribution Technician II

570 EMPRESS AVENUE • EUGENE, OR 97405 • PHONE 541-***-****

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Ability to research distribution and engineering department records and analyze data. Successfully interpret

and apply EWEB policies and procedures, rates, electrical codes and construction standards.

Process all types of electric distribution service requests for construction. Took direct responsibility for

coordinating and monitoring electric distribution projects.

Proven ability to perform under difficult and stressful situations with customers and associated agencies.

Improved my ability to work independently with minimal guidance.

570 EMPRESS AVENUE • EUGENE, OR 97405 • PHONE 541-***-****

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August 1989 – April 1991 EWEB

Electric Distribution Technician I

Successful learning in field staking facilities and survey staking.

Trained and developed my skills in all the phases of the roles and responsibilities of Electric Distribution

Technician I position.

July 1987 – July 1989 EWEB

Electric Distribution Technician Aide

Learn EWEB’s electric service area. Assist and train in field work.

Process electric service orders. Meet with customer’s, electricians, and familiarize myself with basic and

intermediate electric distribution projects.

January 1987 – June 1987 EWEB

Meter Reader Transferred from Landscaping (lower back injury)

October 1985 – January 1987 EWEB

Equipment Operator I Landscape Department

January 1984 – September 1985 EWEB

Utility Worker – Landscape Department

September 1984 – November 1984 EWEB

Meter Reader

1983 – 1984 Eugene, OR

Landscape Maintenance Business – Self Employed

Part Time while attending Lane Community College

1981 – 1982 Fort Lewis, WA

United States Army Fort McClellan, AL

Military Police Officer

1980 – 1981 Eugene, OR

Deputy Sheriff – Corrections Specialist – Lane County Jail

EDUCATION

1987 – 1989 Applied Learning International EWEB

Electrical Distribution Training Program

570 EMPRESS AVENUE • EUGENE, OR 97405 • PHONE 541-***-****

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1983 – 1984 Lane Community College Eugene,

OR

Electrical Technology Program

Construction Technology Program

Dean’s List – 5 Semesters

1974 – 1979 Western Michigan University Bachelor of Science

Kalamazoo, MI

Criminal Justice – Sociology, Bachelor of Science

Political Science/Women’s Studies – Minor

Dean’s List – 2 years

ADDITIONAL EDUCATION, TRAINING AND PERSONAL DEVELOPMENT

Crucial Conversations & Confrontations EWEB

2012

Power Speak Public Speaking City of Eugene 2009

Path to Supervision EWEB / City of Eugene 2008

Leadership Development Program EWEB 2006

Respectful Workplace EWEB

2004 annually

Applying National Electric Code Eugene, OR 2004

Electric Distribution Systems Las Vegas, NV 2003

Loaned Executive at United Way Lane County Eugene 2001

Service Ambassador Skills EWEB 2001

Career Planning EWEB

2001

Licensed Massage Therapist Program Lane Community College 2000

Building Respect, Preventing Discrimination EWEB 2000

Exceptional Customer Service EWEB

1999

Internship at Wings Seminars Personal Development Group 1994 1995

Volunteer Position Support/Lead role for participants for 25 30 hrs/month for 9 months

570 EMPRESS AVENUE • EUGENE, OR 97405 • PHONE 541-***-****

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N.P.P.A Underground Operations Portland, OR 1992

Personal Effectiveness Seminar – Wings Personal Development Group – 5 days 1992

Crossover Seminar – Wings Personal Development Group – 5 days 1992

Life Works Seminar – Wings Personal Development Group – 12 days 1992

ACCOMPLISHMENTS AND SERVICE WORK

Board President – Pearl Buck Center 2011 2013

Board of Directors – Pearl Buck Center 2009 2011

Volunteer of the Year Award, EWEB Employee Volunteer Program 2008

Co Chair EWEB Employee Volunteer Program 2006 2009

Volunteer – Pacific NW Ultra Runners Association 2005–2009

Volunteer – Food for Lane County 2002 – 2004

Loaned Executive – United Way 2001

Eugene Triathlon Club – President 1991 – 1992

EWEB Child Development Center – Board Member 1989 – 1991

United States Army – Color Guard – Expert Marksman 1981 – 1982

AVOCATIONS AND INTERESTS

Health and Fitness: Mountain Trail Running – Hiking – Mountain Biking – Road Cycling Triathlons – Open

Water Swimming – Fitness Swimming – Golf – Ultra Running – Nordic and Alpine Skiing – Competitive

Skate Skier

570 EMPRESS AVENUE • EUGENE, OR 97405 • PHONE 541-***-****

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