Customer Service Manager
Resume:
Anah Harris
Norfolk, VA ***03
****.******@*****.***
Objective
Seeking a fulltime receptionist position that allows me to utilize my computer skills and
office experience with my excellent customer service skills
Education
Liberty University Online. Present
Currently enrolled online in a Bachelor of Science program for Business. Dean’s list
Member of the Alpha Lambda Delta National Honor Society
Universidad de Panamericana, Cuenca, Ecuador. 2008-2009
Accomplished first year courses in Spanish to begin Bachelor of Science in Business
Coastal Christian High School, Waldoboro, ME. 2002-2006
Graduated Valedictorian with a 4.0 GPA
Related / Work Experience
House of Logan
Camden, Maine. September 2009-August 2010.
Assistant Manager
• Provided excellent customer service to customers, assist manager with store
activity and responsibilities, including opening and closing store.
• Handled returns, exchanges, and credits appropriately and in a professional
manner
• Answered telephone inquiries, handle bank deposits, assist in merchandising.
Boston Financial Data Services
Rockland, Maine. May 2009-September 2009.
Customer Service Representative
• Answered incoming calls, complete security checks, attended to customers'
needs and answered questions with quality customer service.
• Performed multiple tasks while simultaneously working with dual computer
screens.
Nexus, Lenguas y Culturas
Cuenca, Ecuador. June 2008-April 2009
English Tutor
• Taught all levels of English to all ages
• Responsible for developing new ways of teaching, interacting with each student
on their academic level, and advancing their knowledge of the English language
in the best possible way.
Akari Beauty and Wellness Center
Portland, Maine. Nov 2006-June 2008
Assistant Manager / Receptionist
• Accountable for answering phones, booking appointments using Hairmax
software, checking clients in and out while maintaining the highest level of
customer service
• Worked closely with manager of in-house boutique, assisted with cleaning and
restocking all retail shelves, inventory control, changing displays and manikins
• In charge of balancing and closing drawers at night, bank deposits
• Responsible for opening and closing spa, salon, boutique, and café areas
• Participated in business relocation
Interstate Systems, Inc.
Rockland, Maine. Summers 2003, 2004, 2005
Office Worker / Receptionist
• Responsible for filing, answering phones, scheduling appointments, faxing,
general data entry.
Skills
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Spanish-speaking
• Maintains a high level of professionalism with all clients in every circumstance
• Professionally self-motivated to achieve goals
Activities
• Volunteer at La Esperanza Orphanage in Cuenca, Ecuador in 2008-2009
• Volunteer Youth Coach at Eastpointe Christian Church of Scarborough Maine in
2008
• Volunteer for ‘Mothers of Preschoolers’ Organization in 2005 and 2006
• Volunteer on Short-term Missions trip to Panama City, Panama in June 2003
References Available Upon Request
Contact this candidate