Manager High School
Resume:
HENRY ALEXANDER SCHUSTER
Keyser WV, 26726
Rainier_22’*@*****.***
Objective
To utilize my knowledgeable experience to obtain a position that I can continue to learn
and grow at, while applying my personal skills to the community.
Employment History
Student Life Counselor, Leary Educational (Timber Ridge School) Sept 2009- Present
• Responsible for ensuring that the residential program for the students in the assigned unit
was responsive to the individual needs of each student.
• Provided safety and security for students along with showing them Basic Life Skills that
they can use after they graduate from Timber Ridge School.
• Responsible for distributing pays for each student as they went on their home community
visits.
• Was in charge of the distribution of medication to a select number of the students that
qualified.
• Responsible for inputting data into the computer that consisted of pay sheets, weekly
activities, monthly calendars, and clinical notes.
Customer Care Representative, Affiliated Computer Services (ACS), June 2009 – Sept 2009
• Responsible for providing solutions to medical benefits questions regarding confusing
premium information.
• Receive, analyze and handle medical claims for Medicare members that are retired or
veterans that are disabled.
• Provide both inbound and outbound customer care solutions daily.
Residential Advisor, SOME (So Others Might Eat) Mar 2008 - May 2009
• Responsible for receiving clients with drug and alcohol addictions and embedding them
into rehabilitation programs.
• Provided clients with job finding assistance along with permanent residence once a
mandatory 90 day transition program was completed.
• Participated in finding the most basic needs of our city’s homeless and poor citizens.
• Empowered those who were ready to make real and lasting changes in their lives.
• Provided moral support through guided, therapeutic conversation.
Customer Care Representative, ACS, Aug 2007 – Dec 2008
• Received, analyzed and handled cell phone questions and concerns for corporate
accounts.
• Displayed confident handling of detailed financial phone records and gave
corporate companies phone line customer support.
• Maintained an average of 90 percent for customer issue resolution for each month.
Treatment Associate, Burlington United Methodist Family Services, Aug 2002 – Aug 2007
• Responsible for creating and maintaining an atmosphere which was beneficial to the
physical, social, emotional, educational and spiritual needs of youth.
• Created individualized treatment plans for each resident.
• Worked as a team with residential treatment coordinators and therapists providing
guidance and direction for the residents.
• Directly responsible for up to 10 boys (ages 8-17) ensuring attendance at school, therapy
sessions, spiritual groups and medical appointments was achieved.
• Provided daily assistance to children residing in the cottages.
• Ensured state wide transportation for home visits were safe and without incident.
Maintenance Technician
• Provided routine maintenance of the facilities on a daily basis.
• Assisted in advanced maintenance which included; electrical, painting, installing carpet,
hanging dry wall and mechanical maintenance of company vehicles.
Residential / Tutor
• Responsible for meeting the individual tutoring needs of cottage residents.
• Established and maintained an atmosphere conductive of learning that encouraged cottage
residents to strive for academic success.
Telemarketer / Floor Manager, Powertel Inc., Mar 1999 – Aug 2002
• Contacted residences for financial contributions that directly affected multiple disabled
firefighters and law enforcement organizations.
• As floor manager, responsible for oversight of numerous employees; ensuring daily and
monthly quotas were being met.
Education
Keyser High School
• Keyser, WV; 2002 High School Diploma
Mineral County Vocational Center
Field of Study: Marketing with concentration in entrepreneurship
• Participated in the West Virginia DECA program
Potomac State College of WVU
Major: General Studies / Criminal Justice/Culinary Arts
• Completed 32 earned credit hours.
Highlights
• Great social and communication skills acquired over years of experience working with
people and customers.
• Able to work independently or as a team member achieving overall goals of companies.
• Proficient in using Microsoft word and computers essential to maintaining logs and
records.
References
• References are available upon request
Contact this candidate