Customer Service Administrative Assistant
Resume:
JENNIFER K. DEBERRY
West Allis, WI 53227
ablua6@r.postjobfree.com
Summary
I am seeking a career that utilizes my present skills and abilities within
an environment that promotes professional growth and development.
. Exceptional oral and written communication skills
. Outstanding work ethic with a personal drive to succeed
. Ability to multi-task while maintaining productivity
. Above average problem solving skills
Experience
Joy Global Inc., Milwaukee-WI
Benefits Administrative Assistant 6/2008-2/2010
. Answered phones and fielding questions from retirees and active
employees
. Processed department invoices, deposits and wire transfers
. File maintenance, transfers with outside vendors for employee files
. Improved processes within the Benefits Department
. Researched and update data within SAP, Northern Trust, Ceridian and
Fidelity data systems
. Processed and Sent QDRO filings to Attorney's
. Scheduled travel/hotel/ car rentals
MANPOWER/ABBOTT LABORATORIES, Milwaukee-WI
Contract Program Coordinator 3/2008-04/2008
. Provide assistance and support of all pre-employment correspondence
. Process new hire paperwork.
. Coordination of pre-employment background checks and screenings.
MILLER BREWING CO. /SITE, Milwaukee-WI 5/2007-2/2008
Contract HR Coordinator 7/2006-2/2007
. Provide administration, coordination, planning and scheduling in
support of 6 people.
. Supported the entire recruitment process.
. Updated candidate information and ran reports in Webhire to include
interview activity and hiring status.
. Scheduled and communicated appropriate psychometric assessments and
assessment feedback sessions.
CH2M HILL/PERSONNEL & LEGAL STAFFING, Milwaukee-WI
Contract HR Coordinator 2/2007-5/2007
. Supported regional talent recruiters and generalists throughout the
hiring process (Brass Ring).
. Coordinated travel arrangements and accommodations.
. Drafted and delivered offer and welcome letters.
ROCKWELL AUTOMATION/SDI Staffing, Milwaukee-WI
Contract HR Assistant
2/2006-6/2006
. Started position as a contract employee on a 4-6 week administrative
support project working with the Director of Global Compensation and
the Director of Global Employee Benefits.
. Assisted in the administrative needs of manager and other members of
the team.
. Coordinated administrative projects
. Inputting and proofing confidential data.
CENTRAL STATE MORTGAGE COMPANY/SERVICE 1ST STAFFING, Wauwatosa-WI
Contract Receptionist
5/2005-12/2005
. Greeted visitors.
. Answered and screened multi-line telephone calls.
. Updated homeowners insurance within mortgage software.
. Processed and distributed mail and UPS shipping daily.
UIHLIEN ELECTRIC/SERVICE 1ST STAFFING, Milwaukee-WI
Contract Receptionist
3/2005-4/2005
. Distributed mail.
. Answered and screened telephone calls.
. Prepared quotes and sales opportunities within ACT.
CHILDREN'S HOSPITAL/QTI STAFFING, Milwaukee-WI
Contract Physician Billing Specialist
1/2005-3/2005
. Entered insurance payments.
. Researched patient accounts.
. Worked with insurance companies to determine the status of medical
claims.
. Processed appeals and refunds.
CHILDREN'S SERVICE SOCIETY/QTI STAFFING
Contract HR Assistant
9/2004-1/2005
. Originally placed for a 6-8 week assignment.
. Provided support in key resource processes.
. Coordinated hire/transfer letters and other correspondence.
. Maintained files and data within the human resource process.
DENTAL ASSOCIATES, Milwaukee-WI
Customer Service Representative
6/2002-3/2003
. Answered patient and clinic phone calls in a call center environment.
. Reconciling patient accounts.
. Tracked logged and monitored accounts for missed appointments for 6
facilities.
ROCKWELL AUTOMATION, Milwaukee-WI
Service Coordinator
12/1999- 6/2002
. Started as a contract employee through Interim Personnel, hired on as
a service coordinator.
. Handled all scheduling for 30 service engineers.
. Processed payroll reports and timesheets and workorders.
Areas Of Expertise
Technical Skills
Microsoft Office Suite
Kenexa
Webhire
BrassRing
PeopleSoft
Lotus Notes
SAP
PC-QSI
Peachtree/Quicken 2000
BCE (Morning Star
Type 42 WPM
Education
Muskego High School - Diploma
MATC- General Course
References:
available upon request
Contact this candidate