Customer Service Administrative Assistant
Resume:
Barbara A. Kovar
**** *. ********, ***. #**, Toledo, OH 43615
ablu9o@r.postjobfree.com
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CAREER OVERVIEW
• Over fifteen years experience coordinating administrative functions in the non-profit association
environment for executive level leadership and providing educational services in the academic
environment. Self-starter with excellent program development skills.
• Proficient in MS office functions, ability to work with the public, prepare correspondence,
meeting minutes and agendas, maintain office files and perform all related administrative
functions independently.
• Appointed to board member positions for three years while a member of the International
Association of Administrative Professionals.
EDUCATION
The University of Missouri, Columbia, MO, (1983)
B.S., Education
The University of Toledo, Toledo, OH, (2009)
M.Ed., Education
EXPERIENCE
Committee Experience
• Worked consistently with upper management to complete projects in a timely manner.
• Acted as an office liaison to attorneys, paralegal program managers, and site visitors to implement the
American Bar Association (ABA) approval process for paralegal programs.
• Coordinated site visits, interviewed and selected paralegal team members for ABA site visits.
Recruited and matched site team members for visits to paralegal programs.
• Developed and maintained database of memberships and up-to-date rosters of committee members.
• Operated on-site meeting functions: by managing speaker phone calls, planning catering functions,
facilitating meeting set-up requirements and other related functions.
• Coordinated and prepared summaries of applications for the American College of Surgeons
International Guest Scholarship program. Prepared presentation to the committee of the credentials
of the scholarship applicants. Communicated with international surgeons, and governors to prepare
correspondence, handle hotel, and travel meeting accommodations for selected guest scholars,
international honorary fellows, and international governors.
• Provided administrative support to the President, Special Assistant to the President, and Executive
Assistant at the American Hospital Association. Prepared written communications, weekly board
reports, newsletters and other communications in the executive offices.
• Created and maintained mail log, answered incoming association telephone calls, recorded messages,
transcribed dictation, and distributed mail in the executive offices at the American Hospital
Association.
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Program Experience
• Worked closely with Executive Director of University Y to accomplish program objectives.
• Met with school officials and guidance counselors to identify needy individuals to the University Y
“Sisters” program. Handled all communications confidentially.
• Recruited university students to work with young girls in the community.
• Developed and implemented program materials and publications for the program.
• Interviewed, selected, and matched applicants to appropriate individuals in the University Y program.
• Organized special events and workshops for the University Y program.
Management Experience
• Managed operations of a campus dormitory, supervised staff of resident assistants, housekeepers,
dorm assistants.
• Enforced university regulations, monitored disciplinary problems, collaborated with other university
officials to negotiate disciplinary actions.
• Planned special programs and activities.
• Mediated conflict resolution for residents concerning residential and social issues.
Other Experience
• Public Relations experience, working with media and publications.
• Extensive customer service background.
• Provided secretarial support and front desk reception services.
• Provided on-the-job training opportunities for employees.
WORK HISTORY
Title 1 Reading Teacher, Star Academy of Toledo, Toledo, OH 2009 - 2010
Substitute Teacher/Educational Aide, Renhill Staffing Service, Perrysburg, OH 2008 - 2007
Instructional Assistant, Northwest Ohio Educational Service Center, Wauseon, OH 2007 – 2008
Resident Director, Lindenwood University, St. Charles, MO 2005 - 2006
Site Visit Coordinator/Administrative Assistant, American Bar Assn., Chicago, IL 2000 - 2004
Secretary, American College of Surgeons, Chicago, IL 1991 – 1999
Secretary, American Hospital Association, Chicago, IL 1988 - 1991
ACTIVITIES AND INVOLVEMENT
Padua Center, Volunteer Tutor, Toledo, OH 2009 - 2010
Inner City Development Coalition (ICDC), Recording Secretary, Toledo, OH 2009
Brentwood School District, Tutor, Brentwood, MO 2006
International Association of Administrative Professionals (IAAP), Chicago, IL
Corresponding Secretary, Recording Secretary, First Vice President 1996 - 2001
Harrisburg R-VIII School District, Substitute Teacher, Harrisburg, MO 1983
University Y, Program Director of “Sisters,” Columbia, MO 1983
Semester Abroad, Reading England, Comparative Education Seminar 1980
COMPUTER/TECHNICAL SKILLS
• MS Word, Excel, Access, Outlook, Internet, E-mail
• Typing (50 wpm), Dictaphone Transcription, Data Base and Web Site Management
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