Project Manager Customer Service
Resume:
Amy L. Farris
P.O. Box ****
Mannford, OK *****
E-mail *******@******.***
SUMMARY
Over ten years of accounting systems analysis and project management.
Proven leadership qualities and a result oriented team player. Strengths
include the ability to interact with senior management regarding long-term
business strategies and recommending solutions. Strong interests extend to
the development and improvement of training programs.
PROFESSIONAL EXPERIENCE
IBM - December 2004 to present
Production Support Analyst - Procurement Account Services
Provide support and process/system expertise to new projects and
initiatives including internet invoicing applications, six sigma projects,
and various new reports and functionalities in SAP R/3
Coordinate post audit recovery of duplicate payments
Responsible for monthly service level reporting, analysis, management self
testing and control reporting
Provide assistance, process support and training to staff, including SAP,
FileNET, Content Manager, Microsoft Office Applications, and e-AP.
American Airlines - July 2001 - December 2004
System Analyst - Corporate Disbursements Production
Project Manager for Internet Invoicing Application - automating remaining
10% of Purchase Order and Non-Purchase Order paper invoices of a 3.4
Million/yr volume (92% total invoice volume automated)
Developed, Organized and Facilitated Instruction for end users in automated
Internet Invoices
Administrator for Internet Invoicing Application
Business Systems Analyst for SAP FI-AP, GL
July 1999 to July 2001
Systems Analyst - Payroll Customer Service
. Responsible for training 1,500 employees to utilize a web based Personnel
Transaction Form
. Responsible for intra-departmental training
. Business Systems Analyst for SAP Payroll/Human Resources
. Responsible for reconciling 3.6 million/year departmental budget
September 1997 to July 1999
Systems Analyst - Canadian Airlines Accounting Services
Business Systems Analyst for SAP FI-AP, GL.
Developed feasibility studies and presented material to secure funding for
business systems.
Project Manager for Spec2000 EDI Implementation Project automating 48% of
Purchase Order Invoices.
Project Manager for a 200k Imaging Project integrating FileNet with SAP FI-
AP saving 1.5 FTE/yr.
Instructed 40 Accounting Services personnel in SAP FI-AP, GL.
Amoco Corporation - February 1996 to September 1997
Business Associate Procurement Accounting
Developed training program for SAP FI and FileNet applications.
Developed business rules for invoice processing utilizing SAP scripts and
FileNet applications.
Developed feasibility study for integrated SAP and FileNet data warehouse
project returning 380k/yr. improving inquiry processing by 40%.
EDUCATION / TRAINING
Certified SAP Workflow - 1998
Certified Visual Basic - 1998
Tulsa Junior College, Tulsa, OK
Financial Accounting and Managerial Accounting - December 1996 GPA 4.0
Oklahoma State University, Stillwater, OK
Bachelors of Science Secondary Education, Speech - May 1991, GPA 3.22
Contact this candidate