Human Resources Customer Service

Mindy Ball

**** ***** **** ** ( Columbus, Ohio 614-***-****

***********@*****.***

human resource manager

Dedicated HR Professional with over ten years of experience managing a full

spectrum of human resource programs, services, and functions. Possess

strong command of employment laws, compliance issues, and benefit plans.

Seeking to plan, create, and execute human resource initiatives and

business strategies that will result in improved satisfaction, retention,

and development of human capital.

Areas Of Expertise

Benefits Administration Performance Management Regulatory Compliance

Training and Development Policies and Procedures Health, Safety, and

Recruiting and Staffing Employee Orientation Security

Employee Relations Payroll Administration Employee Retention

HRIS

Computer Proficencies

. Word ( Excel ( PowerPoint ( Report Smith 3.0 (

Paycor for Windows ( Lotus Notes

. Windows XP ( ADP software

Career Progression

Air Chef Holdings, LLC 2007-Present

Human Resources Manager

Manage the Human Resources department for nationwide company. Provide full

management and tactical administration, and application of HR Policy,

Compliance, Benefits, Staffing/Recruitment, HRIS, and Employee Relations.

Manage an overall organization of 200+ full time, part-time, and seasonal

staff throughout the United States including California.

. Mentors and coaches front-line, mid-level, and executive management on

fostering best performance and disciplinary practices to improve and

increase fair, consistent, and non-discriminatory treatment and

disciplinary practices

. Address performance and employee relation issues promptly, legally,

and fairly; successfully resolve any EEOC or Dept. of Labor issues;

provide employees and management with performance and crisis

management counsel where appropriate

. Create and implement customized and standard pre-hire/staffing and

recruitment programs and models increasing the on boarding of

appropriately matched/skilled talent

. Implement and administer new benefits programs and offerings for full-

time and part-time employment groups at no additional cost to the

organization, resulting in a significant increase in benefits

participation

. Develop progressive and equitable compensation plans through

strategies including job descriptions, job evaluations, job

classifications, and salary surveys

. Administer, coordinate, and facilitates open enrollment, provider

relations, counseling, and problem resolution for medical, dental,

life, disability, workers compensation insurance, COBRA, 401(k), leave

of absence, education assistance and EAP programs

. Develop and facilitates management/employment law training programs

for all levels of management staff

. Complete bi-weekly payroll procedure. Analyzed current payroll system

and selected a more efficient and cost effective system for

payroll/HRIS saving the company over $12,000 per year.

. Complete month end tasks such as vacation accrual, analyzing changes

in payroll for each market, and employee turnover reports.

CONTRACT LUMBER 2005-2007

Human Resource Manager

Managed the day-to-day Human Resource operations and development of the

lumber company, which included locations through the mid-west. Managed

Human Resource responsibilities for over 500+ associates. Handled employee

relations issues and made recommendations for resolution

. Supported the day-to-day administration of human resources functions,

policies, and programs. Served as a resource to management and

employees on all human resources functions, including but not limited

to coordinating the employment process, conducting and scheduling

interviews, making recommendations to management, conducting job

analysis, creating job descriptions, assisting with salary

negotiation, addressing equity issues, communicating/explaining

benefit options to employees and candidates, addressing/investigating

employee relations issues, etc.

. Build rapport with management personnel and employees and partners

with business areas to proactively discuss ways to meet their business

needs

. Continuously analyzed current human resources program for efficiencies

and identifies opportunities for process improvement. Researched human

resources practices

. Provided superior, quality customer service to internal and external

customers at all times

. Maintained working knowledge of Company policies, and federal and

state laws, and addressed compliance issues

. Managed high number of worker's compensation claims, including back to

work program

. Manages al leave of absence programs

. Facilitated meetings and training sessions. Assisted in development of

presentation materials

. Conducted investigations and assisted in conflict resolution

. Completed bi-weekly payroll procedure

MCCAIN STUCCO AND STONE 2001-2005

Human Resources Generalist

Managed the day-to-day Human Resource operations for 50+ employees. Worked

directly with owners to ensure internal equality and compliance.

. Supported the day-to-day administration of human resources functions,

policies, and programs

. Served as a resource to management and employees on all human

resources functions, including but not limited to coordinating the

employment process, conducting and scheduling interviews, making

recommendations to management, conducting job analysis, creating job

descriptions, assisting with salary negotiation, addressing equity

issues, communicating/explaining benefit options to employees and

candidates, addressing/investigating employee relations issues, etc.

. Continuously analyzed current human resources program for efficiencies

and identifies opportunities for process improvement. Researched human

resources practices

. Provided superior, quality customer service to internal and external

customers at all times

. Maintained working knowledge of Company policies, and federal and

state laws, and addressed compliance issues

. Facilitated meetings and training sessions. Assisted in development of

presentation materials

. Conducted investigations and assisted in conflict resolution

PROFESSIONAL HAULING 1998-2001

Office Manager

Managed day to day functions of small hauling company including Human

Resources and Accounting functions.

. Developed and implemented recruiting strategies for the company to

recruit hire and retain the best qualified candidates

. Developed and implemented pre-employment process

. Recruited for exempt and non-exempt employees

. Dispatched hauling trucks

. Handled all accounts payable and receivable

EDUCATION

Tiffin University

BA in Professional Studies with Focus on Human Resources

Anticipated Graduation Date: December 2011

Professional Certification in Human Resources Candidate (taking exam this

year)

Member of SHRM (Society of Human Resource Management)

State of Ohio Notary

Contact this candidate