Service Field

(Sonya Spradling

*** ***** *** ** *****, OR *****

Phone: 503-***-****

E-mail: ablu6d@r.postjobfree.com

Education

R.L. Turner High School, Carrollton, Texas 75006

Diploma, required courses in addition to Co-Op Child Development

Education

Brookhaven Junior College, Farmers Branch, Texas 75234 (1981-1982

Chemeketa Community College, Salem, Oregon 97301 (2008-Present) Social

Services

Experience

Payroll Specialist (2006-2008)

Credit Solutions of America, Dallas, Texas

Process semi-monthly payroll for approximately 700 employees using the

ADP payroll system. Enter all employee data in the computer system to

include new hire information, update personal information changes,

salary increases, direct deposits and terminations. Process all

employment verifications for both current and past employees. Set-up

child support garnishments, tax garnishments, school garnishments and

personal garnishments. Supply employees with documentation requested

such as copies of pay stubs or W-2's. Process time for hourly employees

through the EZ Labor time tracking system within ADP. Lock and transfer

hours to the payroll system. Verify all totals and balances. Sort all

employee pay checks according to department

Human Resources/Payroll Coordinator (2004-2006)

The MHA Group, Las Colinas, Texas

Assist Training Manager with new hire orientation for 8-30 employees on

Monday of each week

Ensure new employee paperwork is completed correctly, all documents

signed, and appropriate identifications have been verified prior to

processing

Process all Personnel Status Change Forms to include obtaining

appropriate management approvals and signatures for requests such as

salary increase changes and promotions

Enter all employee data in the computer system to include new hire,

personal information changes, salary increases, and terminations

Process bi-weekly payroll for approximately 600 employees (Millenium

M2/M3)

Complete all payroll and tax reports weekly and quarterly as required

Process all employment verifications for both current and past employees

Maintain employee files to ensure appropriate documents are inserted

timely as well as keep separate I-9 and benefit files updated

Assist Employee Relations Director and Benefits department with

administrative needs and special projects

Home Health Care (2002-2004)

Personal Resident, Carrollton, Texas 75007

Attended to all the needs of my grandmother as she was an Alzheimer's

patient. Prepared all of her meals, daily baths and care, provided

medications and maintained her overall health with the use of a hospital

bed and equipment provided by the home health care agency. Worked with

Home health care nurses as well as Hospice on a regular basis during the

two years that I took care of her.

Field Service Call Management Center

Abbott Laboratories, Irving, Texas (1988-2002)

Call Management Coordinator (1998-2002)

Lead Call Coordinator for Central Region (1995-1998)

Field Service Dispatcher (1988-1995)

Manage Outbound/Inbound call center (customer calls were integrated into

department - Call Coordinator managed 4 districts which consisted of

45-50 Field Service Representatives)

Receive and handle incoming Customer calls as well as contacting

customers with service arrival times

Manage service calls according to geographical location of Field Service

Representatives to ensure prompt service

Track Field Service Representatives performance and creating monthly

reports

Maintain preventative maintenance schedules of medical equipment and

Batch Technical Service Bulletin (TSB) calls, route to Field Service

Representatives

Research call history for customers with complaints

Coordinated daily schedules of responsibilities for Central Region Call

Coordinators (4 employees)

Trained new call center personnel

Conducted monthly new hire orientation for all new Field Service

Representatives in for training

Quarterly meetings with Managers for each District within the Central

Region

Receive Inbound calls from the Field Service Representatives (75-150 a

day)

Routing, Opening, Closing and Billing Service calls for appropriate

Field Service Representatives and paging them

Maintaining customer account and Field Service personal information in

the database

Accounting Department - Lead Cashier (1986-1988)

Westwood Mortgage, Dallas, Texas

Supervision of employees

Posting all Mortgage payments into the database

Balancing all incoming payments and stamping for deposit each day

Maintaining Customer Account information in the database

Transferring all payments onto microfilm

Completing Month end for all incoming payments and balancing

Training of new employees

Responsible for ensuring that all cashiers worked in a timely and

efficient manner

Data Entry Clerk-Medical Claims Department (1984-1986)

Medical Claims Receptionist (1983-1984)

Mail Clerk (1983-1983)

Haliburton's Life Insurance Company of the Southwest, Dallas, Texas

Entered completed claims for customers

Maintained customer information database

Opened and distributed all incoming departmental mail

Received all inbound claims calls, routing to proper locations

Prepared outgoing mail for posting

Sorted and distributed mail to internal departments

Skills

Microsoft Office programs - Word, Excel, Access, Powerpoint and Outlook

10-Key

Copy Machine

Scanner

ADP- Payroll system / ADP EZ Labor-time tracking system

Cisco Phone systems

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