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Administrative Assistant Customer Service

Location:
Commerce City, CO, 80022
Posted:
August 22, 2010

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Resume:

Stacey Coleman

***** ****** ****** 303-***-****

Commerce City, CO 80022

ablu4y@r.postjobfree.com

Summary of Qualifications

. Advanced Microsoft Word, Excel, PowerPoint and Outlook experience

. Notary Public

. Ability to multitask in a fast paced environment

. Excellent phone etiquette, strong customer service and interpersonal

skills

. Thoroughly familiar with copying, filing, receiving and distributing

mail, and ensuring clients are greeting in a professional and

welcoming manner

. Ability to plan, organize, and prioritize assigned work

Personal Experience

Elk Valley Public Improvement Corporation

Denver West Architectural Control Committee, Lakewood, CO

2005 -2010

Executive Assistant

. Receive and screen incoming telephone calls and correspondence,

resolving inquiries and disseminates other inquiries to the

appropriate person.

. Manage schedules and calendar, arranging appointments, meetings and

conference calls. Coordinate all related arrangements.

. Provide administrative support as appropriate including researching

issues, maintaining filing system, faxing, copying, shipping projects,

and opening and sorting mail.

. Organize events and conferences by arranging for facilities and

catering and issuing proper information to all attendees.

. Creates and maintain databases and spreadsheet files.

. Responsible for budget conscious ordering of all office supplies.

. Manage and track tenant architectural and signage violations.

J Kent Staffing, Denver, CO

2004 - 2005

Administrative Assistant

. Assigned temporary employment with Belmar Ambulatory Surgical Center

as front office administrative assistant.

. Made patients' needs primary focus of all actions by understanding

patient circumstances and needs.

. Responsibilities included: answered multi-line phone, greeting

patients, giving and receiving health history forms, entering patient

data into proper database, taking insurance information, receiving

payments and scheduling appointments, making calls to confirm

appointments and verifying patient insurance.

. Managed patient files and medical records department.

Wells Fargo Phone Bank, Denver, CO

2004

Phone Banker I

. Acquired between 88 and 100 percent quality assurance from recorded

phone calls.

. Responded to customer inquiries by identifying and solving their

dilemma in a timely manner and determining the best solution.

. Referred Wells Fargo products that would fit the banking needs of each

individual customer.

. Promoted and improved the relationship between Wells Fargo and their

customers.

Mountain Vista Health Center, Wheat Ridge, CO

2003 - 2004

Receptionist

. Managed reception desk

. Received incoming calls and directed to the appropriate individual or

department.

. Greet all visitors in a professional manner and maintained a welcoming

and professional work environment.

. Assisted with clerical and administrative duties for medical records,

social work and billing departments.

. Provided administrative support that included sorting faxes, filing,

and copying.

Education

Metropolitan State College of Denver, Denver, Colorado

Anticipate Bachelor's degree in Biology, minor emphasis in Chemistry,

December 2011

Overall GPA: 3.8

Honors

Golden Key International Honour Society

International Scholar Laureate

Provost's Honor Roll



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